Strategic Account Manager

🔥 27 minutes ago

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Lightcast

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

📚 Education

🏛️ Government

Enterprise • Education • Government

Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.

📋 Description

• Build and maintain relationships with a portfolio of strategic customer accounts through proactive engagement, business reviews, solution discussions, and strategic planning • Partner with customers to understand business goals, identify challenges, and deliver solutions • Manage renewals, pricing discussions, contract negotiations, contracting activities, and cross-sell and upsell opportunities • Establish customer success goals, coordinate onboarding, monitor account health, and accelerate customer time-to-value • Drive product adoption and customer engagement to support retention and long-term growth • Collaborate with Sales, Customer Success, Product, and internal stakeholders to resolve customer needs • Provide strategic insights, presentations, and recommendations • Maintain accurate account documentation while managing multiple priorities

🎯 Requirements

• 3+ years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a related customer-facing role • Experience managing strategic customer relationships, renewals, contract negotiations, and revenue growth opportunities • Strong consultative selling, customer lifecycle management, and solution-oriented problem-solving skills • Excellent written and verbal communication, presentation, negotiation, and interpersonal skills • Ability to identify customer needs, uncover expansion opportunities, and deliver cross-sell and upsell outcomes • Strong analytical and organizational skills; ability to manage competing priorities and work independently • Proficiency with spreadsheet, presentation, CRM, and data analysis tools • Collaborative, customer-focused mindset and passion for mutually beneficial outcomes • Demonstrated initiative, accountability, and persistence