Senior Manager of IT

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lightfully Behavioral Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Changing lives, compassionately

📋 Description

• Responsible for technology strategy and day-to-day operations across multi-site behavioral health platform delivering IOP and PHP programs. • Directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment. • Oversees the data warehouse, Power BI reporting infrastructure, and internal and contract resources that support analytics, helpdesk, and network operations. • Manage company-wide IT operations across all program locations • Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms • Own and maintain the organization’s cybersecurity program aligned to the NIST Cybersecurity Framework (CSF) • Own the IT Vendor relationships: serve as primary point of contact, and lead quarterly business reviews (QBRs) with Vendor leadership • Serve as Lightfully's internal Salesforce administrator and primary platform owner • Coordinate IT support for clinical workflows including clinical documentation, medication management, billing integrations, and reporting • Oversee IT helpdesk support across all locations; ensure timely ticket resolution and escalation • Develop scalable IT strategies to support company growth and acquisition activity

🎯 Requirements

• Bachelor's degree or equivalent experience, required; Master's degree preferred. • 7+ years of experience in a clinical healthcare environment. • At least 3 years IT management experience. • Salesforce administration required: Salesforce Administrator experience strongly preferred; hands-on experience with flows, permission sets, integrations, and data governance in a production org • Microsoft 365 / Entra ID administration required: hands-on experience with M365, Teams, SharePoint, Intune MDM, and Conditional Access and identity governance in Entra ID • Healthcare IT experience required: Applied HIPAA Security Rule experience including conducting or participating in a formal Security Risk Assessment, managing BAA execution, and maintaining documented security policies • Clinical EMR administration required; Kipu experience strongly preferred; experience with another behavioral health EMR acceptable • Experience administering call center technology; familiarity with Salesforce CTI integration preferred • Cybersecurity program experience: working knowledge of NIST CSF and HIPAA Security Rule technical safeguards; familiarity with MDR/XDR platforms, RBAC/PIM, email security, EDR solutions, MFA, data encryption, Firewalls / IPS, and security patch management • Strong troubleshooting, vendor management, and executive communication skills • Able to communicate effectively in English, both verbally and in writing. • Ability to communicate and write clearly and professionally is required. • Ability to maintain confidentiality. • Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public.

🏖️ Benefits

• Competitive compensation • Medical, dental, and vision insurance • Paid time off • Self-care days • 401(k) plan • Continuing education and professional development opportunities • Employee assistance program (EAP) • A supportive, mission-driven culture that values authenticity, connection, and integrity