Director, Client Services

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $140k - $185k / year

⏰ Full Time

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Lighthouse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $23M Debt Financing on 2016-08

Consulting • Healthcare • Logistics

Lighthouse is a company that specializes in eDiscovery and information governance, employing advanced AI technology to streamline legal processes and improve outcomes for legal teams. They offer a range of services including document review, forensic data collection, and strategic consulting, with a strong focus on reducing costs and optimizing data management strategies. Lighthouse partners with various industries, including financial services and healthcare, to help manage complex data environments effectively while ensuring compliance and minimizing risk.

📋 Description

• Lead a project management team (“pod”) consisting of Senior Project Managers, Project Managers, and Discovery Analysts • Drive an exceptional client experience through responsiveness, consultative communication, and adoption of Lighthouse technologies and workflows • Allocate people resources and manage team performance within the assigned pod • Track key performance indicators and lead team engagement and culture • Develop client relationships and ensure consistency in consultative communication and standards • Communicate scope and deadline expectations to internal and external stakeholders • Drive team results in technology, workflow and process mastery, issue resolution, and department or company objectives • Support project start-ups, including kick-off call preparation and standards documentation • Support project closure tasks, including final billing and data destruction • Provide strategic, operating, and results-oriented leadership • Perform other related duties as assigned

🎯 Requirements

• Strong analytical and logical skills • Ability to solve problems and deal with a variety of variables where only limited standards exist • Effective written and oral communication skills • Ability to deal with difficult situations and manage conflicts to successful resolutions • Outstanding organizational skills and ability to multitask • Strong project management skills • Ability to interpret written or oral instructions • Ability to work within timelines and budget parameters • Ability to assure quality, accuracy, and timeliness of implementation • Ability to delegate tasks to appropriate inter-department team members • Ability to load balance when workloads exceed team or individual capacity • Flexibility and adaptability for changing and growing workloads • Ability to assess team-member struggles with change and workload and create solutions • Experience managing people managers • Ability to foster positive and professional relationships internally and externally • Ability to use a computer, communicate over the telephone, and read printed material • Ability to be on call periodically and work outside normal working hours, including evenings and weekends

🏖️ Benefits

• Medical, dental, and vision insurance • 401k with company match • Company-paid life and AD&D insurance • Company-paid short- and long-term disability • Telemedicine • Wellness plans • Generous Flexible PTO program • Paid volunteer days • Voluntary accident, hospitalization, and critical illness insurance plans • Pet insurance • Annual bonus or incentive program

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