Onboarding Operations Specialist

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Lightyear

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Lightyear is a Product Solutions Company that specializes in automating the telecom lifecycle through data-driven software. The company provides services such as procurement support, inventory management, and bill consolidation, helping enterprises to streamline their telecom processes and reduce costs. With a focus on network and pricing intelligence, Lightyear empowers organizations to make informed decisions and manage their telecom needs efficiently.

📋 Description

• Oversee and project manage the network inventory onboarding process • Lead biweekly calls with customers and manage customer communications • Day to day management of offshore onboarding team (3 individuals) • Design, implement and improve scalable workflows and processes including tooling, automation and AI Agents. • Collaborate cross-functionally with Sales, Operations, Engineering and Product to ensure a seamless customer experience and identify gaps in existing processes and systems

🎯 Requirements

• 1-2+ years experience of startup operations, tech or consulting • Demonstrated excellent project management skills, can critically analyze existing processes and identify opportunities for process improvement • High degree of comfort with Excel, including ability to manage and manipulate large data sets • Demonstrated high EQ, as this role is very customer facing and also requires managing a team day-to-day • Highly organized and detail-oriented, ability to prioritize • Strong team player who can also work and execute independently

🏖️ Benefits

• 5% annual bonus • equity package