Inside Sales Representative

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $60k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

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Lignetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

💰 $8M Venture Round on 2020-01

Manufacturing

Lignetics is a company committed to sustainability, focusing on transforming wood waste into high-quality, environmentally friendly products. For over 30 years, Lignetics Group has been an innovator in creating sustainable solutions across various consumer categories. They offer a diverse range of products, including heating pellets, BBQ pellets, animal bedding, and sustainable cat litter, all designed to promote a greener lifestyle. With numerous plant locations across the United States and Canada, Lignetics prides itself on its impact on environmental sustainability and its dedication to increasing sustainable possibilities for consumers everywhere.

📋 Description

• Execute structured outbound campaigns and manage inbound inquiries to maintain consistent contact cadence across assigned accounts; meet or exceed activity-based KPIs for calls, emails, and touchpoints. • Maintain accurate opportunity stages, activities, and close dates in the CRM; provide weekly pipeline updates and monthly forecasts with mitigation plans. • Support order execution by confirming product availability, lead times, shipping requirements, and documentation; coordinate closely with customer service, scheduling, and operations. • Conduct virtual customer touchpoints (calls, video meetings, email campaigns) to build rapport, uncover needs, and drive repeat business. • Identify, prioritize, and re-engage lapsed and dormant accounts through targeted win-back outreach; develop an understanding of why accounts churned and present solutions aligned to current Lignetics programming and pricing. • Support regional chain programs by assisting with promotional planning coordination and follow-through on customer commitments. • Grow heating and bedding category revenue within the existing account base by recommending appropriate products, managing replenishment cadence, and capturing seasonal demand. • Analyze sales and customer data to prepare for regular account reviews, identify gaps/opportunities, and recommend next best actions. • Build trust-based relationships with customers and internal partners by providing responsive communication, clear expectations, and timely issue resolution. • Collect and report critical market and customer feedback (pricing, competitive activity, product requests) to support commercial and marketing decisions. • Collaborate closely with the broader sales team to support account strategies, promotional execution, and achievement of revenue and margin objectives. • Address and resolve customer concerns and complaints by coordinating with internal teams and keeping customers informed through closure. • Support contract, pricing, and program administration by preparing customer documentation, tracking renewal dates, and coordinating approvals per internal policy.

🎯 Requirements

• Two or more years’ experience in inside sales, customer service, account support, or related commercial role (B2B preferred). • Strong phone, email, and virtual communication skills with professional customer presence. • Ability to assess customer needs, recommend solutions, and negotiate within approved pricing and program guidelines. • Strong organizational skills to manage multiple opportunities, follow-ups, and deadlines in a fast-paced environment. • Proficiency with CRM and Microsoft Office tools; ability to maintain accurate account and pipeline documentation. • Working knowledge of the fuel pellet industry (or ability to learn quickly) and awareness of relevant market and seasonal demand trends. • Ability to travel occasionally for training, trade events, or key customer meetings as needed. • Associate or bachelor’s degree in a related field preferred (or equivalent combination of education and experience).