Customer Support Intern – Open Finance

🕒 September 15

🇺🇸 United States – Remote

👨‍🎓 Internship

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LINA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

LINA is a company for which no descriptive text was provided. No information about its products, services, customers, or industry was included in the input, so its focus and market cannot be determined from the supplied text.

📋 Description

• Support the technical support operations for a highly complex product • Serve as a bridge between technology and business, transforming technical issues into clear solutions • Analyze logs to identify the root causes of incidents and technical support tickets • Work with APIs to support integrations and investigate issues • Handle and resolve customers’ technical support tickets with increasing autonomy • Follow up on recurring issues with customers through to definitive resolution • Prepare and analyze nonconformity reports • Collaborate with different internal teams to investigate and resolve issues • Communicate technical issues to both technical and non-technical audiences • Identify opportunities to improve operations and propose technology solutions • Support the adjustment of priorities as the team’s needs change • Pursue technical learning and apply leadership feedback

🎯 Requirements

• Currently pursuing an undergraduate degree, from the 3rd semester onward, in Information Technology, Computer Science, Software Engineering, or a related field • Availability to work mornings, from 9:00 a.m. to 2:00 p.m. • Interest in and affinity for technology and solution development • Basic programming logic skills • Ability to read and interpret technical logs • Basic knowledge of how APIs work • Proactive, with the initiative to identify problems and seek solutions • Ownership of deliverables and end-to-end follow-up on tasks • Clear communication with customers and different internal teams • Openness to continuous learning and to receiving and applying feedback • Flexibility and the ability to adapt to changing priorities

🏖️ Benefits

• Meal and food allowances • Education allowance • SulAmérica health insurance (Especial 100 plan) • TotalPass • Birthday month day off • 100% remote

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