Team Lead, EDI Processing

🔥 5 minutes ago

🌾 Nebraska – Remote

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💵 $25 - $32 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Logo of Lincoln Financial

Lincoln Financial

10,000+ employees

Founded 1905

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Lincoln Financial is an organization dedicated to protecting the privacy and security of its job applicants. It actively informs candidates about potential recruitment scams and outlines its robust hiring procedures, making clear that they do not request sensitive personal information during the application process. The company offers a diverse range of career opportunities across various fields including actuarial, finance, legal, and customer service, and is committed to maintaining equal employment opportunities.

📋 Description

• Independently manage a variety of operational work and deliver accurate, high-quality results on time • Provide exceptional customer service by building stakeholder relationships and responding to complex situations • Serve as the first point of contact for escalated issues and partner with internal business partners to resolve concerns • Monitor workloads, prioritize competing demands, and coordinate resources to meet service and quality standards • Identify opportunities to improve processes, enhance efficiency, reduce errors, and elevate customer experience • Serve as a subject matter expert by sharing knowledge, answering complex questions, training team members, and supporting business initiatives through quality reviews and processing documentation • Mentor team members and assist the supervisor with team quality tracking, work prioritization, escalations, and other departmental responsibilities

🎯 Requirements

• High School or GED • 3 - 5+ Years of eligibility insurance enrollment experience that directly aligns with the specific responsibilities for this position • Ability to communicate effectively (verbal/written) • Demonstrated strong customer service experience • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Ability to work in a fast-paced environment and adapt as needed • EDI and/or assisting in EDI background/production support experience (preferred)

🏖️ Benefits

• Clearly defined career tracks and job levels • Leadership development and virtual training opportunities • PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling, health coaching and employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training • Annual Incentive Program eligibility • Long-term incentives, sales incentives and Lincoln’s standard benefits package

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