Content Strategist III

🔥 1 hour ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👨🏼‍💻 Content Manager

👻 Ghost score 13%

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Linda Werner & Associates, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Linda Werner & Associates, Inc. is a woman-owned technical consulting and staffing firm with over 25 years of experience specializing in placing skilled professionals in technical communication, project management, development, and related consulting roles. The company focuses on personalized, relationship-driven recruitment and consultant placement for client projects, emphasizing cultural fit, long-term relationships, and candidate fulfillment.

📋 Description

• Partner with cross-functional teams to identify support content requirements for upcoming product and feature launches • Develop content plans aligned with launch schedules, dependencies, and go-live dates • Audit existing support content and identify gaps, outdated information, and required updates • Write, edit, and improve Help Center articles, chatbot content, customer support responses, and other user-facing support materials • Create and optimize content used within Generative AI and LLM-powered support experiences • Draft and stage confidential pre-launch content that cannot be published until go-live • Test and dogfood pre-launch product features to validate support content before release • Test chatbot and AI-powered support responses for accuracy and effectiveness • Track content readiness through launch plans, master trackers, and associated project tasks • Identify risks, dependencies, and potential blockers and communicate them to stakeholders early • Coordinate with Localization teams to ensure content is ready across global markets within required timelines • Ensure support content is accurate and available across applicable user entry points on launch day • Maintain content standards, editorial guidelines, terminology, and best practices • Manage multiple concurrent product launches with competing and frequently changing deadlines • Recommend improvements to launch readiness processes, workflows, documentation, and tooling • Translate complex product information into clear, concise, user-focused support content

🎯 Requirements

• Bachelor's degree in English, Communications, or a related field, or equivalent international university degree • 2+ years of experience in technical writing, content strategy, support content, or a related field • 6+ months of hands-on experience creating, optimizing, or managing content for Generative AI and/or LLM-based experiences • Strong writing, editing, and content strategy skills • Experience creating online Help Center content and customer support responses for mobile applications, technology products, or social platforms • Experience working against defined product launch or go-live dates • Experience coordinating deliverables across multiple cross-functional stakeholders • Strong project management, prioritization, and organizational skills • Ability to manage multiple projects or launches with shifting priorities and deadlines • Strong critical thinking and editorial judgment when working with complex or sensitive topics • Ability to appropriately handle confidential and pre-launch information • Experience using content management systems and project management tools • Demonstrated ability to deliver accurate, high-quality content within fixed deadlines • English (Required) • Must not require sponsorship to work in the US

🏖️ Benefits

• Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance

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