Inside Sales Representative

🕒 March 6

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Lindblad Expeditions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1979

Travel • Adventure Tourism • Sustainable Tourism

Lindblad Expeditions is a leader in expedition travel, offering adventurous voyages to some of the world's most remote and spectacular destinations in partnership with National Geographic. Known for intimate small-ship cruising, Lindblad provides unique travel experiences to Antarctica, the Arctic, the Galápagos, and more. Guests aboard their expeditions enjoy activities like kayaking, hiking, and wildlife watching, all while gaining insights from expert naturalists and photographers. With over 50 years of expertise, Lindblad is committed to sustainable tourism and making a positive impact in the places they explore.

📋 Description

• Provide administrative support for travel agencies, wholesalers, and international travel partners. • Provide inbound and outbound phone and email support for travel advisors seeking sales direction for new inquiries, existing reservations, and customer service assistance. • Provide travel advisors with promotional materials & collateral as requested. • Handle travel advisor escalations and liaison with the relevant departments to resolve. • Provide commission reconciliation support. • Manage records, cases and communication via Salesforce pertaining to new and existing advisors and agencies. • Assist with all travel advisor educational travel requests. • Maintain and update travel agency database in Salesforce, Seaware, and advisor training platform. • Provide administrative support for the sales department by submitting client invoices as needed. • Maintain a friendly and outgoing disposition, assisting in strengthening our relationship with all B2B partners. • Attend industry events, as permitted depending on workload. • Other duties as required.

🎯 Requirements

• BA/BS degree or equivalent experience. • 2+ years in sales and customer service support in the travel industry preferred. • Excellent English verbal and writing skills. • Strong organizational skills and ability to prioritize tasks. • Strong customer service skills. • Ability to work well in a team environment. • Maintain a thorough knowledge of product, policies, and procedures. • Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment. • Excellent phone communication skills. • Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook. • Attendance at industry events required as needed.

🏖️ Benefits

• Travel benefits for employees and their family • Voyage of Discovery trips for employees to travel as guests • Health insurance including Medical, Dental, Vision • 401(k) plan with employer match • Long-Term Disability, Life & AD&D Insurance • Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care • Pre-Tax Commuter Benefit • 7-8 Paid Holidays • 2-3 Floating Holiday Options (pro-rated per start date) • Up to 15 days of vacation (pro-rated per anniversary year) • Parental Leave • Sick/personal days per city & state ordinance • Pet Insurance discount