Senior Customer Success Advocate

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona, Illinois, +1 more states – Remote

🌵 Arizona – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🗣️ Customer Advocate

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LineLeader by ChildcareCRM

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LineLeader by ChildcareCRM is the first and only unified platform that delivers full-featured customer relationship management (CRM) software, a family engagement app, and childcare management software (CMS)—together in one solution. It focuses on enhancing parent communication, increasing enrollment in childcare centers and schools, tracking marketing effectiveness, and fostering trust between schools and prospective parents through its lead management system.

📋 Description

• Lead post-sales activities for a portfolio of strategic mid-market customers • Build strong customer relationships through product knowledge, planning, and execution • Own account renewal, health, and platform maintenance • Translate technical problems into solutions addressing customers’ value requirements • Present to audiences at all organizational levels • Retain long-term relationships by providing value and acting as a trusted advisor • Prepare and present impactful Executive Business Reviews (XBRs) • Analyze data to discover insights and drive operational recommendations • Identify risks, KPIs, and improvement opportunities • Collaborate with internal teams to develop clear action plans • Establish and oversee customer adoption and ensure training needs are met • Develop best practices to remove friction, reduce manual workflows, and drive ROI and LTV • Identify and mitigate account risk and prevent churn • Create, plan, and drive Customer Success Plans • Advise and collaborate internally as the voice of the customer • Facilitate collaboration with Product, Engineering, Sales, Professional Services, and other teams

🎯 Requirements

• Minimum of 4 years as a Customer Success Manager or comparable role • Experience understanding SaaS/Cloud solutions and technology required • Analytical and curious mindset with a data-driven approach to problem-solving • Demonstrated ability to communicate, present, and influence effectively at all levels of an organization • Strong client empathy and understanding of customers’ business use cases and value drivers • Passion for solving complex business problems and articulating customer needs to internal stakeholders • Strong communication and customer webinar interaction skills • Excellent written and oral communication skills in English • Ability to multi-task and provide excellent follow-up in a fast-paced, multiple-account environment • Demonstrated ability to be proactive, globally collaborate, and take initiative • Fast learner, adept at understanding and articulating new technologies in the digital landscape

🏖️ Benefits

• 18 days of PTO • 11 paid holidays • Paid charity days • Birthday off • Medical, dental, and vision insurance plans paid 100% by the employer • 401K program • 6–12 weeks of paid parental leave • Continuing education time and reimbursements for professional development • Quarterly company culture events • Fully remote work

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