Customer Advocate Representative

🔥 0 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Fidelity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

American Fidelity is a provider of employer-focused benefits and supplemental insurance solutions that helps organizations design, administer, and communicate their employee benefits programs. The company combines voluntary insurance products, administrative services, benefits education, and a digital enrollment platform (AFenroll® and a mobile app) with year-round account support and professional enrollment services to improve employee engagement and simplify HR benefits administration. American Fidelity serves a range of industries—especially education and public sector employers—by offering tailored, industry-specific benefits packages and compliance support.

📋 Description

• Ensure multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely • Evaluate and advise on a wide variety of moderately complex factors covering AFA products and services • Communicate and tailor complex factors into simple messages Customers understand • Work professionally and knowledgeably under pressure in a fast-paced environment • Implement updated processes and strategies proactively • Research complex Customer inquiries and provide consultative support • Inform leadership when common issues arise • Research and analyze Customer complaints to provide timely, Customer-focused resolutions • Meet or exceed team and department performance, schedule, and attendance metrics • Maintain a positive, collaborative tone that supports the team and department environment

🎯 Requirements

• Excellent verbal and written communication skills with special attention to speaking clearly and enunciating • Interpersonal skills and the ability to develop and maintain relationships with peers and leaders • Good organizational, administrative and time management skills • Ability to be action oriented and focus on timely completion of tasks • Excellent decision quality • Exceptional skills in keyboard, PC Windows-based software and Microsoft Office • Drive for results through self-motivation • Creative in finding solutions to Customers needs • Critical thinking • Active listening skills • Adaptability, stress tolerance, empathy and resilience • Prompt and reliable • Ability to be flexible in work schedule, including a willingness to work overtime as needed • Ability to keep composure and retain a positive tone and attitude • Compassion for Customers with their changing needs • Focused on providing the best Customer Experience • May need the ability to speak Spanish • Ability to evaluate and advise on moderately complex factors related to AFA products and services in accordance with Company policies, insurance law, IRS guidelines, coverage records, and adjusting/billing guidelines • Ability to meet team/department metrics, including call flow accuracy, schedule adherence, availability, communication volume, average handle times, after-call work times, work schedule, and attendance adherence