Client Advocate

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Serve as the official liaison for assigned clients and promptly address their needs • Understand client needs and expectations to build trust, satisfaction, and loyalty • Expedite client issues to reduce friction and negative impact • Share relevant HealthMark educational information and tips with clients • Manage and track client satisfaction in HubSpot • Document and track client meetings, critical conversations, and reported issues in HubSpot • Document actions taken on requests for information in MedRelease • Maintain strong knowledge of MedRelease and EMR request routing to optimize client use of services • Liaise between clients and cross-functional teams to support delivery of contracted Release of Information services • Ensure timely and efficient resolution of client concerns • Support client retention, satisfaction, engagement, and successful onboarding and project completion

🎯 Requirements

• College degree or at least 3 years of experience working with client accounts • Effective verbal and written communication skills demonstrating professionalism and positivity • Expertise in cross-functional collaboration and communication • Strong organizational skills and ability to coordinate resources for onboardings and projects • Openness to coaching and feedback • Ability to work independently and remain focused on individual and team goals • Ability to stay positive and measured during challenges • Systematic approach to work and eagerness to learn • Knowledge of Microsoft applications, including Excel; CRM experience ideally • Ability to travel 25% for in-person client meetings and company or team-mandated events • Strong understanding of confidentiality requirements • Adherence to HIPAA regulations and organizational privacy and security policies • Timely completion of company-sponsored and regulatory training programs

🏖️ Benefits

• Remote work arrangement • Travel opportunities for in-person client meetings and company or team-mandated events