Technical Service Representative, Level 1

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LinenMaster

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1995

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

LinenMaster is a company that provides cloud-based management tools specifically tailored for the commercial laundry industry. They offer comprehensive software solutions designed to streamline laundry operations, enhance efficiency, and boost profitability for their clients. Their offerings include order and delivery management, invoicing, user management, and facilities management. LinenMaster's platform is designed to support various industries such as healthcare, hospitality, and industrial uniform services. With a focus on innovation, LinenMaster provides exceptional 24/7 support and resources, helping their clients transition to more paperless, environmentally friendly operations while ensuring smooth and efficient business processes.

📋 Description

• Learn and develop working knowledge of the Alliant Systems and LinenMaster software platforms. • Provide technical support to customers via phone, email, and remote support tools. • Troubleshoot software issues and guide customers through solutions. • Document customer interactions and resolutions in Salesforce. • Assist with software installations, updates, and user training. • Work with implementation and development teams to resolve more complex issues. • Communicate clearly with customers and team members to ensure timely resolution of service requests. • Support customer onboarding activities, including data verification and system setup. • Identify opportunities to improve the customer experience and share best practices. • Perform other duties as assigned.

🎯 Requirements

• Degree in Information Technology or a related field, or at least three years of experience in technical support, help desk, or a similar customer-facing technical role. • Strong troubleshooting and analytical skills. • Excellent customer service and communication skills. • Comfortable learning new software applications. • Ability to manage multiple priorities in a fast-paced environment. • Strong attention to detail and organizational skills. • Ability to work independently and as part of a team. • Ability to travel, if required. • Commitment to following the company's information security policies.

🏖️ Benefits

• Medical, dental, vision, and life insurance • 401(k) with company match • 13 paid U.S. holidays per year • 120 hours of Paid Time Off (PTO) per year • Telemedicine and wellness program • Employee Assistance Program (EAP) • Employer-paid long-term disability • Professional growth opportunities • Collaborative team environment