Virtual Service Representative

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Supporting field teams in the execution of strategic plans and campaigns • Support ongoing brand initiatives including transition from retail to specialty pharmacy partners • Broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings • Engage with Healthcare Professionals in the support of product access points and management of client materials within assigned territories • Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships • Adhere to new therapeutic areas and channels of business and adapt to organizational change • Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders • Verify and complete required data entry including details of the target’s responses, notes and any follow-through actions in accordance with policies and procedures set by the client • Maintain call productivity and metrics, which are required by Inizio Engage and the client • Manage daily call activity to optimize time and maximize the achievement of objectives • Listen and respond appropriately to customer needs and questions • Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences • Successfully complete the Client’s product training and meet training expectations set by the Client

🎯 Requirements

• Bachelor’s degree or equivalent experience • 2+ years of pharmaceutical or B2B sales experience • Previous virtual/contact center sales experience required • Strong technical acumen • Strong work ethic, ability to build rapport quickly • Positive attitude, adaptable to new situations • Is open to and actively solicits feedback on performance and skill development

🏖️ Benefits

• Competitive pay that recognizes your experience, expertise, and impact • Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards that celebrate your contributions • Continuous growth opportunities through learning, leadership development, and career advancement support • A collaborative culture where your ideas are valued and your work makes a difference