Intake & Engagement Specialist, Bilingual English/Spanish

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $54.5k - $60.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Serve as the primary point of contact for customers during the pre-intake stage • Educate caregivers, individuals with communication disorders, and clinicians on Lingraphica’s offerings • Guide prospects to products and offerings aligned with their communication needs • Maintain expert knowledge of devices, software, accessories, and product enhancements • Match product features and benefits to customers’ functional communication goals and clinical presentation • Translate clinical and product knowledge into personalized AAC recommendations • Conduct engagement conversations through inbound calls, outbound calls, email, Zoom, and online chat • Provide AAC device demonstrations via Zoom • Deliver a world-class customer experience • Adapt interactions beyond established scripts to meet unique customer needs • Contribute to weekly projected intake goals • Nurture leads and intake opportunities through consultative sales strategies and follow-up • Screen new customers for trial appropriateness • Explain the trial process and ensure customers understand next steps • Confirm accuracy of insurance, demographic, diagnosis, and other patient information • Follow up with SLPs, clients, and/or care partners to obtain missing information • Maintain accurate CRM documentation while ensuring HIPAA compliance and data integrity • Use HubSpot reports to monitor data trends and provide process and communication recommendations • Report weekly metrics supporting individual and team goals • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree in Communication Sciences and Disorders or a related field or equivalent combination of education & experience • Proficient in English and Spanish with strong written and verbal communication skills • 2 years of B2C or B2B customer service experience • Proficiency with Microsoft Office and online chat tools • Ability to effectively engage customers by offering personalized solutions • Curious thinker with a desire to improve existing processes • Excellent communication skills (written, verbal and listening) • Compassionate / Empathetic • Able to deliver a positive customer experience • Excellent time management and multi-tasking skills • Ability to perform above expectations in a fast paced and dynamic environment • Ability to excel while working as a team and independently, with a positive attitude • Ability to problem-solve to remove or mitigate potential obstacles before and during the pre-trial process • Ability and willingness to travel within the U.S. (including airline travel) up to 2 times per year for in-person team and all-company meetings • AAC Experience, strongly preferred • Experience with HubSpot or other CRM platforms • Experience in sales and marketing, healthcare industry, or durable medical equipment

🏖️ Benefits

• $3,000 bilingual differential • Comprehensive benefits package • Remote work from a home office • Travel by air up to 2 times per year within the US for in-person team meetings and an all-company meeting • Reasonable accommodations for individuals with disabilities • Inclusive and supportive workplace • Compensation transparency and open conversations about compensation