Outbound Enrollment Specialist – Bilingual

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Scene Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Grant - Scene Health on 2023-09

Healthcare • SaaS • Pharmaceuticals

Scene Health is a healthcare technology company that provides a medication adherence platform combining a multilingual mobile app, asynchronous and livestream video directly observed therapy (DOT), and a clinical care team of pharmacists, nurses, and coaches. Its B2B SaaS solution serves health plans, public health departments, health systems, and life-sciences/CRO clients to deliver real-time adherence data, improve clinical outcomes, increase trial retention, and reduce costs. Scene Health’s services are evidence-based with numerous peer-reviewed publications demonstrating high observed adherence rates and measurable improvements in clinical metrics and utilization.

📋 Description

• Conduct high-volume outbound outreach to eligible program participants • Introduce Scene services and enroll patients in a high-touch medication adherence and lifestyle-change program • Communicate with patient prospects via phone, text, and email, with a primary focus on outbound calling and texting • Identify patient needs and match them with programs and services aligned with insurance benefits and health needs • Use empathetic listening and handle frustrated or escalated patient calls effectively • Guide patients through enrollment using motivational support and technical acumen • Manage patient demographic information in Salesforce • Overcome objections, questions, and technical barriers during onboarding • Assist with app downloads, setup, troubleshooting, profile creation, and video testing • Connect patients with healthcare resources, including primary care providers, labs, pharmacies, and health plan benefits • Maintain detailed records of patient interactions, enrollment status, and follow-ups • Build and achieve performance goals with Scene management • Adapt to evolving services and processes • Provide feedback on patient challenges and recommend process improvements • Establish relationships with patients and the Care Team, including nurses, pharmacists, and managers • Perform other duties as assigned

🎯 Requirements

• 3+ years of experience in health education, patient engagement, or a related healthcare role • Background in health coaching, public health, or community health work • Experience in a patient enrollment, patient onboarding, sales, or call center environment • Bilingual in Spanish • Strong interpersonal skills with the ability to engage in warm, empathetic conversations • Excellent verbal and written communication skills • Experience conducting outreach via phone, SMS, and video communication • Ability to explain complex health concepts in a simple, motivating way • Proficiency with database systems and mobile applications • Weekend availability • Eligible to work in the United States • Visa sponsorship is not available • Preferred: Certification as a health coach, medical assistant, community health worker, pharmacy technician, or similar healthcare role • Preferred: Experience working directly with individuals who are insured by Medicaid • Preferred: Familiarity with CRM software (e.g., Salesforce) • Availability for 12pm–8pm ET shifts and weekends

🏖️ Benefits

• Work remotely • Competitive salary and benefits package • Opportunities for professional growth and development • Supportive and collaborative work environment • Mission-driven team dedicated to improving patient health • Equal-opportunity, inclusive workplace