Wireless Plan Intelligence & Strategy Coordinator

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LINQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🤝 B2B

🏢 Enterprise

📡 Telecommunications

B2B • Enterprise • Telecommunications

LINQ is a managed mobility services provider that specializes in enterprise mobile management. They offer a comprehensive platform that includes mobile device management (MDM), device lifecycle management, simplified billing, and personalized customer care. By streamlining the management of mobile devices and guaranteeing savings, LINQ allows organizations to focus on their core business while ensuring efficient and cost-effective mobile operations. Their dedicated US-based account specialists provide tailored solutions and prioritize responsive customer service, emphasizing a human touch in customer interactions.

📋 Description

• Serve as the primary subject matter expert for wireless carrier plans, including standard and custom plans, negotiated pricing, discounts, and specialized offerings • Maintain detailed knowledge of carrier plan structures, eligibility requirements, usage thresholds, features, restrictions, and pricing • Interpret custom carrier agreements to ensure negotiated benefits and pricing opportunities are fully utilized • Stay informed of carrier plan changes, new offerings, promotions, and evolving carrier policies • Maintain centralized documentation of carrier plans, custom agreements, pricing, and relevant procedures • Identify opportunities to leverage custom plans, negotiated pricing, and carrier programs to reduce client expenses and improve company margins • Collaborate with Financial Operations to identify cost savings and margin improvement opportunities • Support development and implementation of carrier-specific plan strategies • Support negotiations with wireless carriers regarding custom plans, pricing, discounts, and specialized agreements • Work directly with carrier representatives to clarify offerings, resolve plan-related challenges, and explore new opportunities • Understand carrier account access requirements, permissions, and processes necessary to manage client plans effectively • Identify and implement opportunities to establish or expand custom carrier arrangements • Serve as the primary internal resource for Account Managers and Customer Service representatives on carrier plan questions and recommendations • Assist Account Managers with carrier communications, negotiations, escalations, and strategic client discussions • Provide guidance on plan eligibility, pricing, usage allowances, and available alternatives • Educate internal teams on custom carrier offerings, negotiated benefits, and best practices • Collaborate with operational teams to ensure carrier plan recommendations are accurately understood and implemented • Provide documentation for Customer Service requirements

🎯 Requirements

• Bachelor’s degree in finance or related field or equivalent experience • At least 1 year experience in wireless telecommunications, carrier operations, managed mobility services, or a related field • Strong understanding of wireless carrier rate plans, pricing structures, data usage, and enterprise wireless agreements • Familiarity with major U.S. wireless carriers, including Verizon, AT&T, and T-Mobile • Strong analytical and problem-solving skills • Excellent communication, negotiation, and cross-functional collaboration skills • Ability to research, interpret, and maintain detailed carrier plan and pricing information • Proficiency with Microsoft Excel, carrier management portals, and related business systems

🏖️ Benefits

• Performance-based incentives, paid at company discretion

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