Clinical Program Manager

🕒 October 23

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $125k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏥 Clinical Operations

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Linus Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 $55M Series B on 2021-07

Healthcare • Consulting • Food & Beverage

Linus Health is a company focused on advancing cognitive health through next-generation digital cognitive assessment platforms. Their solutions are designed to enable earlier detection and intervention in brain health, particularly for conditions like Alzheimer's and other dementias. By combining trusted cognitive tests with the power of AI, their platform delivers actionable clinical guidance and insights. Linus Health aims to address the rising need for innovation in cognitive care due to the projected increase in dementia cases. The company's technology has been extensively researched and validated in numerous studies, indicating its sensitivity in detecting early signs of cognitive impairment. Linus Health partners with leading organizations to enhance cognitive screening protocols in healthcare delivery and life sciences research.

📋 Description

• Own a portfolio of customer relationships and build trust with clinical, operational, technical, and executive stakeholders • Translate customer goals into account strategies, milestones, success measures, and coordinated plans • Lead clinical programs, workflow activation, clinical adoption, user readiness, change management, and training plans • Track utilization, program performance, customer commitments, and outcomes • Identify gaps, coordinate corrective action, and communicate progress and recommendations to customer stakeholders • Partner with Service Design, Support, Product, Medical, and Analytics to optimize workflows, user experience, and program impact • Own retention, renewals, commercial performance, and assigned commercial targets • Develop renewal plans, manage commercial risks, maintain accurate forecasts, and address retention or growth threats • Identify upsell and cross-sell opportunities and support expansion plans with Sales • Maintain account plans, milestones, decisions, risks, and follow-up actions • Orchestrate internal contributors and ensure coordinated customer delivery • Surface workflow barriers, clinical needs, and customer feedback to inform product, service, and experience strategy

🎯 Requirements

• 7+ years of clinical training or substantial experience in healthcare delivery, clinical operations, or clinical program management • Backgrounds in nursing, medicine, allied health, or related fields strongly preferred • Experience leading complex healthcare programs or customer relationships across clinicians, administrators, operational leaders, and technical teams • Strong understanding of clinical workflows, clinician adoption, and organizational change • Experience with digital health or cognitive assessment technologies is a plus • Ability to translate strategic objectives into concrete deliverables, track outcomes, and solve problems across teams • Strong communication, consultative judgment, and executive-level relationship skills • Commercial acumen and willingness to own customer retention and expansion • Direct renewal or account-growth experience is valuable but not required for candidates with strong clinical program leadership • Ability to travel to customer sites as needed, up to 30%

🏖️ Benefits

• Equity • Comprehensive health benefits • Unlimited PTO • Monthly flex day • 401(k) plan with employer match

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