Production Support Analyst II

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $71k - $88.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Liquidity Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏪 Marketplace

🛍️ eCommerce

🏛️ Government

Marketplace • eCommerce • Government

Liquidity Services is an online marketplace and asset recovery company that helps organizations monetize surplus, returned, obsolete and used assets through auctions, direct sales, and managed liquidation services. The company provides industrial, retail and government solutions including asset valuation, returns management, e-commerce seller self-service, and marketing to maximize recovery across hundreds of asset categories. Liquidity Services operates multiple marketplaces and platforms, serving thousands of sellers and millions of buyers worldwide to convert excess assets into cash.

📋 Description

• Responding to user questions, ensuring stability, availability for production applications and systems. • Investigates and resolves incidents, performs root cause analysis. • Collaborates with development, infrastructure, and business teams to maintain reliable operations and minimize business disruption. • Serve as a primary point of contact for production issues and help drive continuous improvement efforts.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field, or equivalent work experience. • 3+ years of experience in application support, production support, IT operations, or a related client support role. • Experience troubleshooting software applications in a production environment. • Experience with ticketing and incident management tools. • Understanding of system integrations, APIs, and batch processing. • Excellent analytical and problem-solving skills. • Significant experience with the LEAP/SAM is required

🏖️ Benefits

• Competitive wages • Healthcare (medical, dental, vision, prescription drugs, FSAs) • 401(k) plan • Paid time off (PTO) and holidays • Paid parental leave • Life and disability insurance • Employee Assistance Program (EAP) • Professional development and tuition assistance