Technical Support

🔥 58 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Zenity

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🔐 Security

🤖 Artificial Intelligence

💰 $16.5M Series A on 2023-09

SaaS • Security • Artificial Intelligence

Zenity is a company that focuses on securing AI Agents and applications throughout their lifecycle, from buildtime to runtime. The company provides a SaaS platform that offers application security controls and AI Security Posture Management to mitigate risks and threats like indirect prompt injection and data leakage. Zenity helps enterprises manage and secure over 80,000 AI agents and automations, ensuring compliance and continuity in business operations. Their platform is used by large enterprises across various industries, including technology, healthcare, and finance, to support secure low-code/no-code development and governance.

📋 Description

• Serve as the dedicated technical partner for a portfolio of strategic enterprise customers, developing deep expertise in their architecture, security posture, and business priorities • Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through root cause and resolution • Provide clear, executive-ready communication during high-visibility situations, ensuring SLA adherence, proactive updates, and strong cross-functional coordination with Engineering • Build long-term, trust-based relationships with senior security and engineering stakeholders, positioning Zenity as a strategic cybersecurity partner • Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value • Contribute to scaling Zenity’s Strategic Support function through process improvements, documentation, enablement assets, and participation in enterprise on-call coverage

🎯 Requirements

• 3+ years in technical support with technical account management responsibilities, or similar roles within security posture management or detection/response environments • Deep understanding of AppSec principles and secure development lifecycle integration • Experience working with observability tooling (Coralogix preferred) • Executive-level communication skills with both technical and business stakeholders • Highly organized, detail-oriented, and ownership-driven • Comfort operating in fast-moving, evolving environments • Experience in high-growth or venture-backed SaaS environments • Exposure to AI, security, or emerging technologies

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities