Senior IT Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Jobandtalent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🎯 Recruiter

👥 HR Tech

🏪 Marketplace

💰 $250M Debt Financing on 2022-05

Recruitment • HR Tech • Marketplace

Jobandtalent is an innovative platform that connects job seekers with steady work opportunities at over 2,500 companies. The platform simplifies the job search process by eliminating the need for resumes, allowing job seekers to find and get hired for jobs quickly and easily through their app. For companies, Jobandtalent offers access to reliable and trusted workers ready to start on-site within hours, leveraging a powerful technology platform. The company focuses on making the hiring process efficient and hassle-free for both job seekers and employers.

📋 Description

• Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution. • Configure, deploy, image, maintain, and securely decommission laptops, desktops, mobile devices, and other end-user equipment using Workspace ONE. • Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts, devices, and system access. • Own local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management. • Maintain accurate and up-to-date IT asset records, documentation, and incident tracking.

🎯 Requirements

• 5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations • Proven expertise in device lifecycle and IT asset management, including device preparation, deployment, MDM administration, endpoint security, inventory management, stock control, shipping, returns, storage, and asset tracking, with a strong focus on onboarding and offboarding. • Experience supporting office infrastructure and coordinating with local vendors, ISPs, office teams, and external service providers, while creating, improving, and documenting IT processes. • Strong communication skills, a high degree of ownership, and a continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills. • Self-driven, highly reliable, and able to work independently, prioritize effectively, and thrive in a fast-paced scale-up environment. • Flexibility to work across U.S. time zones as needed to support business operations.

🏖️ Benefits

• Competitive pay • Meaningful benefits • Opportunities to shape what work looks like for millions