Learning Delivery Analyst

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liveops, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Liveops is a provider of flexible, distributed contact center and customer support solutions that combines human agents with AI-powered technology. The company offers onshore, nearshore, and offshore talent and services including customer service, technical support, sales/lead generation, back-office support, and learning and development. Liveops emphasizes AI-enabled tools (LiveNexus Agent Assist), precision scheduling, security and compliance for regulated industries, and industry-focused programs for healthcare, insurance, retail, financial services, travel, energy, communications, and government. It positions itself as a B2B partner delivering scalable, enterprise-grade outsourcing and technology to improve customer experience and operational efficiency.

📋 Description

• Lead and deliver successful training and onboarding experiences for agents • Meet graduation rate goals across multiple programs • Collaborate in executing agent certifications for assigned programs • Coordinate learning activities and resources while following established best practices • Develop and deliver content based on accepted learning principles • Analyze class results and previous trends and adjust delivery activities to improve results • Work closely with Learning Team leadership and cross-functional partners • Drive implementation of certification best practices • Collaborate with internal and external customers • Identify opportunities to improve learning throughout the agent lifecycle • Mentor new team members, including contract facilitators • Deliver certification content in an engaging and effective manner • Develop relevant activities and resources to maximize learning • Develop and distribute agent communications using Liveops channels • Learn various systems and troubleshoot with agents • Participate in special projects and fulfill additional responsibilities within the scope of the position • Lead and coordinate agent certification • Analyze agent performance and make improvements • Manage certification schedules and communicate with agents

🎯 Requirements

• Bachelor’s Degree or equivalent years of work experience required • 5-7 years’ experience in a project management, mentor or lead role • 5-7 years’ experience in training; virtual experience preferred • Experience developing learning activities and content • Experience working directly with internal and external partners • Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices • Expert multi-tasker able to handle impromptu changes in direction • Ability to sit or stand at a desk for extended periods while working on a computer • Available for on-camera virtual meetings and agent sessions in a non-distracted environment • Ability to work independently and meet deadlines • Ability to follow Learning Team guidelines, manage calendars, and adhere to time-off protocols

🏖️ Benefits

• Flexible work schedule including days, nights, overnights, weekends, and holidays • Remote work arrangement • On-camera virtual meetings and agent sessions • Opportunities to mentor new team members and contract facilitators • Participation in special projects