
201 - 500 employees
Founded 2000
đ€ B2B
đ€ Artificial Intelligence
đą Enterprise
B2B âą Artificial Intelligence âą Enterprise
Liveops is a provider of flexible, distributed contact center and customer support solutions that combines human agents with AI-powered technology. The company offers onshore, nearshore, and offshore talent and services including customer service, technical support, sales/lead generation, back-office support, and learning and development. Liveops emphasizes AI-enabled tools (LiveNexus Agent Assist), precision scheduling, security and compliance for regulated industries, and industry-focused programs for healthcare, insurance, retail, financial services, travel, energy, communications, and government. It positions itself as a B2B partner delivering scalable, enterprise-grade outsourcing and technology to improve customer experience and operational efficiency.
đ 4 days ago
đșđž United States â Remote
â° Full Time
đą Junior
đĄ Mid-level
âšïž Systems Administrator
đ«đšâđ No degree required
đ» Ghost score 16%
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201 - 500 employees
Founded 2000
đ€ B2B
đ€ Artificial Intelligence
đą Enterprise
B2B âą Artificial Intelligence âą Enterprise
Liveops is a provider of flexible, distributed contact center and customer support solutions that combines human agents with AI-powered technology. The company offers onshore, nearshore, and offshore talent and services including customer service, technical support, sales/lead generation, back-office support, and learning and development. Liveops emphasizes AI-enabled tools (LiveNexus Agent Assist), precision scheduling, security and compliance for regulated industries, and industry-focused programs for healthcare, insurance, retail, financial services, travel, energy, communications, and government. It positions itself as a B2B partner delivering scalable, enterprise-grade outsourcing and technology to improve customer experience and operational efficiency.
âą Administer and maintain the LMS, including learner accounts, access, courses, curricula, certifications, enrollments, assignments, learning content, and completion records âą Ensure a high-quality learner experience by troubleshooting issues, resolving or escalating system concerns, and maintaining platform accuracy, usability, and compliance âą Generate and analyze LMS reports covering learner progress, certification outcomes, system utilization, and learning effectiveness âą Partner with Learning team members and business stakeholders to translate learning requirements into LMS configurations and learner experiences âą Support certification and learning programs through learner communications, scheduling, roster management, attendance tracking, reporting, and certification administration âą Coordinate and facilitate approved virtual learning sessions, monitor learner participation and results, and recommend improvements âą Participate in special projects, process improvements, and learning-team initiatives âą Provide technical and operational support to learners, stakeholders, and learning team members âą Use learning, reporting, collaboration, and communication systems to analyze information and support learning operations
âą High school diploma or equivalent required âą Bachelor's degree or equivalent relevant experience preferred âą 2+ years of LMS administration, learning operations, training coordination, or related learning technology experience âą Experience managing learner accounts, courses, curricula, assignments, enrollments, completions, and reporting within an LMS âą Experience supporting training delivery, certification programs, learner communications, scheduling, reporting, or virtual learning environments âą Experience using eLearning development tools, including Articulate Storyline 360, Rise, Captivate, Camtasia, or similar platforms âą Strong technical aptitude and ability to troubleshoot learner, content, access, configuration, and system issues âą Advanced proficiency with Microsoft Office âą Strong organizational, analytical, communication, problem-solving, and relationship-building skills âą Ability to manage multiple priorities and deliver high-quality results in a fast-paced environment âą Ability to work independently and support a flexible schedule as business needs require
âą Remote work in the United States âą Flexible schedule as business needs require âą Reasonable accommodation âą Opportunity to support learning, certification, and professional development programs
Apply Nowđ September 25
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