LiveU
201 - 500 employees
💼 Consulting
📦 Logistics
📱 Media
Consulting • Logistics • Media
LiveU is a leader in live IP-video solutions, providing high-quality and resilient broadcasting solutions through its LiveU EcoSystem. This adaptable platform enhances efficiency and simplifies workflows in the video production chain, encompassing contribution, production, and distribution processes. Core to its technology is the LiveU Reliable Transport (LRT™) protocol, which facilitates low latency and robust connectivity via IP bonding and wireless solutions. LiveU serves over 5,000 customers across 150 countries, catering to broadcasters, sports organizations, and public safety sectors. The company has earned significant accolades, including the Technology & Engineering Emmy® Awards.
Support Engineer
🔥 2 minutes ago
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 12%
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LiveU
201 - 500 employees
💼 Consulting
📦 Logistics
📱 Media
Consulting • Logistics • Media
LiveU is a leader in live IP-video solutions, providing high-quality and resilient broadcasting solutions through its LiveU EcoSystem. This adaptable platform enhances efficiency and simplifies workflows in the video production chain, encompassing contribution, production, and distribution processes. Core to its technology is the LiveU Reliable Transport (LRT™) protocol, which facilitates low latency and robust connectivity via IP bonding and wireless solutions. LiveU serves over 5,000 customers across 150 countries, catering to broadcasters, sports organizations, and public safety sectors. The company has earned significant accolades, including the Technology & Engineering Emmy® Awards.
📋 Description
• Field incoming requests/issues via omni-channel platform (phone, email, and chat). • Take ownership of requests and support through resolution or escalation. • Document requests/issues and related support activity. • Identify priority escalation situations and manage them according. • Raise awareness of procedures that require modification and/or are missing. • Collaborate across the company as needed to resolve requests/issues. • Identify and report cases that could be addressed with self-service and/or automation.
🎯 Requirements
• Flexibility to work some weekends and holidays, and extra hours as needed. • Outstanding customer service skills. • Prior experience handling customer requests/issues (service). • Technologically proficient with software and hardware. • Technical support experience desired but not mandatory.
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