Fraud and Dispute Support Agent – Financial Services

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $13 - $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Living For Tomorrow

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🎯 Recruiter

👥 B2C

Recruitment • B2C

Living For Tomorrow is a virtual call center and employer that offers remote customer service roles and empowers workers to create flexible, self-directed work schedules. The organization promotes work-from-home opportunities, accepts applications online, and communicates new job opportunities and events via email sign-ups. Its website includes FAQs, policies, and cookie notices, indicating an online recruiting and remote-employment service.

📋 Description

• Evaluate disputes and chargebacks • Investigate suspected fraudulent activity • Review cardholder and transaction information • Handle inbound transaction-verification calls • Make outbound verification calls when required • Monitor systems for possible fraudulent behavior • Follow financial-services compliance and verification procedures • Manage cases within required regulatory and program timelines • Accurately document cardholder, card, transaction, and case information • Participate in instructor-led training, self-study, systems and compliance training, and live certification call-taking • Maintain commitment adherence of 90% or higher • Maintain average handle time below 370 seconds • Maintain quality assurance above 90% • Maintain Voice of Customer above 95%

🎯 Requirements

• Agents work as independent contractors • Must service 5 hours / 10 intervals on Saturdays and/or Sundays • During the Certification SOW, must service at least 10 hours / 20 intervals per week • Must achieve 90% or higher on required assessments • Must achieve 90% or higher on the final assessment • Must complete 100% of required self-study work • Successful completion of Phase 1 required • Average QA of at least 90% across required certification calls • No non-negotiable quality misses • Must complete the Security Awareness course with a score of at least 85% • Windows 11 computer with all updates completed • At least 8 GB RAM • Intel Core i5 6th generation or newer • At least 4 processor cores • Processor speed of at least 2.4 GHz • Dual monitors • Hardwired Ethernet connection • Hardwired USB headset with phone-quality audio • Noise-cancelling microphone • Webcam for certification • Apple or Android smartphone for secondary verification • Background check, drug screening, and photo ID verification required • Drug screening must be scheduled within 48 hours of receiving the vendor email • Required screenings must be successfully completed at least 14 days before class begins • Financial-services or fraud-support experience is a preferred qualification • Understanding of disputes or chargebacks • Knowledge of electronic fund transfers • Typing speed of at least 40 WPM • Strong analytical and problem-solving skills • Ability to manage detailed case information accurately • Comfortable making inbound and outbound calls • Ability to follow compliance procedures carefully • Ability to maintain confidentiality with sensitive financial information • Quiet and professional home workspace • Additional enrollment restrictions may apply based on recent banking-program experience, prior certification history, current enrollments, or prior SOW terminations

🏖️ Benefits

• Certification Pay: $7.00 per hour • Flexible selection of available servicing intervals based on program availability and servicing requirements • Instructor-led training • Self-study and systems/compliance training • Live certification call-taking • Client-provided security device, if required • No cost for the required background check and drug screening