Fraud Support Agent – Financial Services

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $13 - $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Living For Tomorrow

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🎯 Recruiter

👥 B2C

Recruitment • B2C

Living For Tomorrow is a virtual call center and employer that offers remote customer service roles and empowers workers to create flexible, self-directed work schedules. The organization promotes work-from-home opportunities, accepts applications online, and communicates new job opportunities and events via email sign-ups. Its website includes FAQs, policies, and cookie notices, indicating an online recruiting and remote-employment service.

📋 Description

• Review account activity for possible fraud • Provide fraud prevention, detection, and resolution support • Verify suspicious transactions • Review transaction and spending history • Block lost or stolen cards • Support emergency card or cash replacement • Activate cards • Verify customers and transactions • Handle fraud-related notifications • Document account activity and case findings accurately • Complete instructor-led learning, self-study, systems training, compliance procedures, and live certification call-taking • Maintain commitment adherence of 90% or higher • Maintain production AHT below 190 seconds • Maintain quality assurance above 90% • Maintain Voice of Customer above 95% • Follow security, compliance, documentation, and procedural standards

🎯 Requirements

• Agents work as independent contractors • Must be able to service 5 hours / 10 intervals on Saturdays and/or Sundays • During the Certification SOW, must service at least 10 hours / 20 intervals per week • Successful certification requires 90% or higher on required assessments • Must achieve 90% or higher on the final assessment • 100% completion of required self-study work • Successful completion of Phase 1 • Average QA of at least 90% across required certification calls • No non-negotiable quality misses • Security Awareness course score of at least 85% • Windows 11 computer with all updates completed • At least 8 GB RAM • Intel Core i5 6th generation or newer • Minimum 4 processor cores • Processor speed of at least 2.4 GHz • Dual monitors • Hardwired Ethernet connection • Hardwired USB headset with phone-quality audio • Noise-cancelling microphone • Webcam for certification • Apple or Android smartphone for secondary verification • Must complete background check, drug screening, and photo ID verification • Drug screening must be scheduled within 48 hours of receiving the vendor email • Required screenings must be successfully completed at least 14 days before class begins • Financial-services experience preferred • Fraud-prevention or fraud-support experience preferred • Knowledge of chargebacks or electronic fund transfers preferred • Typing speed of at least 40 WPM preferred • Strong attention to detail • Ability to handle sensitive account information confidently • Ability to follow security and compliance procedures carefully • Clear and professional communication • Ability to work independently in a quiet home environment • Comfortable navigating multiple systems • Additional enrollment restrictions may apply based on recent banking-program experience, prior certification history, current enrollments, or prior SOW terminations

🏖️ Benefits

• Certification Pay: $7.00 per hour • Flexible selection of available servicing intervals based on program availability and servicing requirements • Remote work from home • No current cost for the required background check and drug screening