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Client Import Analyst

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $25 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Logo of Livingston International

Livingston International

1001 - 5000 employees

Founded 1945

💼 Consulting

📦 Logistics

🛍️ eCommerce

Consulting • Logistics • eCommerce

Livingston International is Canada’s largest customs broker and the third largest entry filer in the U. S. , operating locations in 13 countries. The company specializes in customs brokerage, global trade management, and trade consulting, providing services that facilitate international trade and compliance with regulations. Livingston is committed to fostering a supportive workplace culture that emphasizes continual learning, professional development, and community involvement.

📋 Description

• Act as primary support and day-to-day client contact for client service teams and operations • Maintain client records, system defaults, tariff databases, associated vendors and keywords • Facilitate release and entry summary completion • Manage client and customs process activities, including release support, classifications, compliance and auditing • Build and maintain working relationships with clients and carriers • Prioritize and complete work according to client needs, customs requirements and Livingston standards • Verify documentation for release, compliance and rating requirements • Create, maintain and follow client SOPs and ESPs • Ensure accurate and timely shipment release and rating across transportation modes • Audit work completed by Release Pool or NSC in Air/Sea locations • Support, guide and mentor Release Operations members at non-Air/Sea locations • Escalate issues and recommend corrective actions • Create customs entries and enter shipment information for EDI release, rating and billing • Contact clients and carriers to obtain missing documentation, information or instructions • Work with Customs and PGAs as necessary • Conduct tariff, valuation and client/importer information checks • Conduct documented internal audits • Compile and report performance statistics for the Client Service Team • Participate in daily team operations, meetings and special projects • Coordinate and implement electronic data relationships • Keep abreast of new system developments • Perform other related duties and follow established policies and procedures

🎯 Requirements

• 3 years of related experience • High School/GED or equivalent • Working towards or successful completion of the Certified Customs Specialists (CCS) designation with CSCB or NCBFAA, if not already obtained • Successful completion of the CCS examination is mandatory for further advancement • Excellent oral and written communication and organizational skills • Client service-oriented interpersonal skills • Ability to handle large volumes and meet tight deadlines • Strong knowledge of company policies and procedures • Attention to detail, organization, completeness and accuracy • Good analytical and problem-solving skills • Ability to make decisions and recommendations within authorized limitations • Excellent time management skills • Ability to present a professional image • Knowledge of Word and Excel • Ability to use a personal computer and common business machines/software

🏖️ Benefits

• Incentive opportunities • Comprehensive benefits • Professional development • Flexible, growth-oriented environment • Continuous learning opportunities • Long-term support • Accommodations throughout the recruitment process for applicants and employees with disabilities

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