Manager, Client Integration Support

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❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

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Liviniti

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Liviniti is a pass-through pharmacy benefit manager (PBM) that helps employers and health systems reduce prescription drug costs through transparent pricing, clinical programs, and drug sourcing. The company offers 100% rebate pass-through, a flat administrative fee, access to claims and rebate details for full visibility, customizable formularies and networks, prior authorization focused on lowest net cost, and specialized solutions like LivLite for managing GLP‑1 weight-loss drugs. Liviniti emphasizes B2B service, clinical value, and continuous innovation to lower pharmacy spend while maintaining member support and service.

📋 Description

• Lead the Client Integration Support function for RxCompass • Provide direct leadership and oversight of the Account Coordinator team • Establish priorities, workflows, service standards, and performance expectations • Coach, develop, and support team members • Manage workload distribution and coverage across client implementations • Oversee client support throughout implementation, go-live, and early post-go-live stabilization • Maintain a structured 30-, 60-, and 90-day post-go-live support model • Track client requests, deliverables, timelines, open issues, and action items through resolution • Ensure effective handoffs between Business Integration, Operations, Client Experience, and other stakeholders • Identify barriers affecting client integration and drive escalation and resolution • Oversee reporting that provides visibility into member progression and early program performance • Track key milestones including opportunity identification, outreach and engagement, potential savings, enrollment, prior authorization activity, transition-of-care or bridge-fill needs, shipping status, and transition to maintenance • Ensure accurate, consistent, and timely reporting and 30-, 60-, and 90-day program summaries • Identify trends, risks, and barriers requiring action or leadership visibility • Partner with Business Integration, Implementation, Client Experience, Operations, Analytics, and vendor partners • Serve as an escalation point for client and member-level issues during implementation and the early lifecycle • Drive ownership and follow-through on issues affecting client experience, member progression, or program performance • Develop and maintain standardized workflows, documentation, tracking tools, and processes • Improve client onboarding, reporting, and implementation-to-operations handoffs • Address recurring client or operational barriers and root causes cross-functionally • Support scalable processes as the RxCompass client base grows • Complete required HIPAA training and report discovered HIPAA violations to the Compliance Department

🎯 Requirements

• 3-5 years of people leadership, coaching, and team development skills • Strong client-service orientation and stakeholder management skills • Excellent organization, communication, and follow-through • Ability to manage multiple priorities, client deliverables, and competing deadlines • Strong analytical skills and comfort working with operational and member-level reporting • Ability to identify risks, barriers, and trends and drive issues through resolution • Strong cross-functional leadership and problem-solving skills • Ability to establish structure and accountability in an evolving environment • Strong sense of urgency, ownership, and attention to detail • Directly manages the Account Coordinator team and may oversee additional Client Integration Support roles as the function evolves • Full-time, salary/exempt position • Must be available during core work hours of 8:00 AM to 5:00 PM CT • Work times must be adjusted to cover meetings in all time zones • Ability to work extended hours, weekends, and holidays in accordance with industry demands • Travel up to 20% may be required • Bachelor’s degree in business, Healthcare Administration, Pharmacy, or related field preferred • 5+ years of progressive experience in pharmacy benefits management, specialty pharmacy, healthcare operations, client implementation, client services, or a related healthcare environment preferred • Prior leadership or supervisory experience preferred • Experience supporting client implementations, onboarding, or post-implementation operations • Experience with operational reporting, performance tracking, and process improvement • Knowledge of care navigation, specialty pharmacy, patient assistance programs, or related pharmacy-support programs preferred • Required HIPAA training and competency • Compliance with HIPAA obligations concerning Protected Health Information (PHI)

🏖️ Benefits

• Medical, Dental and Vision insurance • Disability and Life insurance • Employee Assistance Program • Remote work options • Generous Paid-Time Off • Annual Reviews and Development Plans • Retirement Plan with company match immediately 100% vested

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