Senior Account Manager, SaaS

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80.5k - $100.6k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Loadsmart

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🚗 Transport

☁️ SaaS

💰 $200M Series D on 2022-02

Logistics • Transport • SaaS

Loadsmart is a company that specializes in providing advanced freight and logistics solutions. They offer a range of services including managed transportation, freight planning, and execution, as well as multimodal shipping capabilities such as FTL, LTL, PTL, and drayage. Loadsmart leverages technology and artificial intelligence through tools like ShipperGuide TMS and FreightIntel AI to optimize freight operations, reduce costs, and enhance efficiency. Their solutions include a robust Transportation Management System, dock scheduling software, and visibility tools for yards and assets. Loadsmart also offers digital brokerage services and tools to optimize carrier networks and fleet operations. They are committed to transforming logistics through innovative technology and real-time data insights.

📋 Description

• Own full-cycle post-sales activities, including onboarding, enablement and adoption, product demonstrations, and renewals • Identify, prioritize, and close upsell and cross-sell opportunities across new and existing accounts • Negotiate contract terms on SaaS renewals • Build account plans connecting value justification, benchmarking, and ROI data to customer priorities • Establish regular check-ins, QBRs/EBRs, and executive touchpoints • Build trusted relationships from day-to-day users to senior executives and economic buyers • Track customer growth plans, technology strategy, competitive landscape, public information, and industry trends • Surface customer needs, risks, and opportunities and partner cross-functionally to resolve account issues • Gather customer feedback through interviews and surveys • Deepen product expertise and serve as a subject matter expert • Grow revenue within existing customer base and new accounts • Own customer portfolios end-to-end across onboarding, enablement, growth, renewals, and cross-selling while delivering a strong customer experience

🎯 Requirements

• 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products • 3+ years of experience working within SaaS • Proven track record of working in a customer-facing role • Excellent English language skills • Strong written and verbal communication skills • Customer-oriented approach • Problem-solving ability to define and deliver technical solutions • Interpersonal intelligence and ability to ask difficult questions • Ability to map customers’ internal political environment and influence decision-making • Ability to understand and interpret data to generate insights • Results-oriented mindset • High technical aptitude and overall understanding of technology • Experience with CRM, preferably Salesforce, is a plus • Must be currently authorized to work in the United States on a full-time basis • Loadsmart will not sponsor applicants for work visas

🏖️ Benefits

• Extremely competitive Equity package • Loadie Time Off - PTO and sick days without a limit • Comprehensive Medical, Dental, and Vision insurance plans • 401k Match • Incentive bonus • Stock options