Customer Experience Specialist

🔥 13 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Local Crafts

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛒 Retail

🏭 Manufacturing

🛍️ eCommerce

Retail • Manufacturing • eCommerce

Local Crafts is a U. S. -based maker and seller of craft supplies (formerly Premiere Needle Arts). The company says it’s a team of 200+ across the U. S. that designs and makes most of what it sells—knitting needles, yarns, printed fabric, and thread—testing items in-house and engaging with a community of makers. Local Crafts emphasizes handmade crafting, community collaboration, and products designed for consumers who knit, sew, and craft.

📋 Description

• Support customers across multiple brands via phone, email, web forms, and live chat • Provide accurate, timely, and friendly responses in a call-center environment • Answer questions about knitting, crochet, and quilt patterns • Enter orders and update account details using in-house systems • Track shipments and explain return processes • Write clear, thoughtful email responses reflecting the brand voice • Collaborate with teammates and other departments to resolve customer issues • Take on special projects or additional tasks as needed • Learn the product lineup across 7+ brands and practice order entry during onboarding • Independently resolve common issues including shipping questions, order placement, returns, and promotions • Handle complex tickets, apply exceptions, and provide researched, personalized responses

🎯 Requirements

• 2+ years of direct customer service experience, preferably by phone/email • Strong computer and web navigation skills; quick learner of new systems • Proficiency with Microsoft Office • Excellent written communication with strong spelling, grammar, and attention to detail • Familiarity with knitting, crochet, or quilting products • Ability to read patterns is a plus • Collaborative, adaptable, and comfortable multitasking in a fast-paced environment • Experience with Zendesk or similar customer service platforms preferred • Experience with NetSuite, Shopify, or other order management systems preferred • Advanced knitting or crochet knowledge, with ability to explain or teach patterns preferred • Availability for Saturday–Wednesday, 8:30 a.m.–5:00 p.m. PT

🏖️ Benefits

• Multiple medical, dental and vision plan options after 30 days, with company contributions to premium costs • Healthcare Savings and Flexible Spending Accounts • Company-paid Life, Short and Long-Term Disability, and worldwide travel assistance benefits • Voluntary life and income replacement plans • 401(k) Retirement Savings Plan with Employer Match • Paid time off and holiday pay • Employee discounts at all Local Crafts companies • Fully remote work • Regular full-time schedule • Exposure to multiple craft brands and customer needs • Opportunities to grow skills in customer service and the craft industry