Customer Support Associate

Job not on LinkedIn

🔥 5 minutes ago

🏈 Alabama, California, +26 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Midwest Veterinary Supply

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1961

🤝 B2B

🏥 Healthcare

🛍️ eCommerce

B2B • Healthcare • eCommerce

Midwest Veterinary Supply is a full-service distributor and business partner for veterinary practices, providing products, services and support to keep clinics running day-to-day. For more than 65 years they have supplied veterinary practices across companion animal, bovine and equine care with product lines (including their exclusive mVet value-priced line), equipment support, an online pharmacy and eCommerce storefront, clinic software solutions, creative/marketing services, continuing education and loyalty programs. They also offer specialized programs for shelters, zoos, universities and new practices and provide professional pharmacy resources, medication-disposal guidance, rabies tags, and on-site equipment maintenance and supply ordering. Midwest positions itself as a B2B partner focused on affordability, timely delivery, and personalized service to veterinary customers.

📋 Description

• Respond to the daily flow of inquiries from pet owners and veterinary clinics using the online store platform • Provide customer support via email, phone, and chat • Assist pet owners with registration, order placement, shipment tracking, and problem resolution • Prioritize inquiries and provide answers directly or forward questions to appropriate staff or departments • Support sales representatives, clinics, and clinic clients regarding MyVetStoreOnline operation • Coordinate with customer support team members and other departments to meet customer needs • Document key interactions and support provided to clinics and MyVetStoreOnline end-users • Document, communicate, and work with the MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests • Perform other duties as assigned • Work Monday through Friday in a home office environment • May be required to work more than 40 hours per work week

🎯 Requirements

• Must be able to perform each essential function satisfactorily • High School Diploma or equivalent (GED) is required • Minimum of one year customer service experience required • Veterinary industry experience desirable • Experience with Windows operating system • Experience with Microsoft Office, including Excel, Word, and Outlook • Ability to read, write and speak English • Spanish language skills desirable • Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals • Solid customer service skills • Good written and verbal communication skills • Strong technical aptitude to quickly learn new software • Focus on continuous learning • Strong organizational skills and the ability to multitask • Ability to type 40+ WPM • Ability to work with corporate office to achieve mutual goals • Must be self-motivated and able to work both independently and as part of a team • Attention to detail to assure accuracy • Ability to work at a desk throughout the day • Ability to occasionally lift boxes weighing up to 35 pounds

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Accidental Death & Dismemberment (AD&D) insurance • Short-Term Disability insurance • Long-Term Disability insurance • 401k plan • Paid holidays • Paid Time Off (PTO)