Retention Restaurant Support Specialist, SaaS Sales

🔥 1 minute ago

🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $52k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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👻 Ghost score 0%

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.

📋 Description

• Provide exceptional and timely inbound customer support via phone and email • Consult and educate customers to provide value, resolve business needs, and retain their business • Become an expert in the Yelp Restaurant SaaS product suite and tailor product recommendations to client needs • Ask probing questions, troubleshoot, research, and find solutions • Help restaurant owners use Yelp Restaurant tools to market their restaurants, manage front-of-house operations, and drive diners • Collaborate with team members while listening to and reassuring clients • Contribute to Yelp Restaurants' fast-paced, high-growth environment and company strategy

🎯 Requirements

• Bachelor's Degree or 3+ years of relevant client facing experience • Excellent customer communication via phone, email, or live chat • Ability to handle challenging conversations and add value to business owners professionally • Adaptable, positive, supportive, coachable, and willing to learn and grow • Available to work weekends and holidays between 6:00 AM and 8:00 PM PST • Experience in SaaS, sales, client retention, support, or customer success preferred • Access to an individual hardline high-speed internet connection; satellite internet and mobile hotspots are not permitted

🏖️ Benefits

• Full medical, vision, and dental coverage effective the first day • Mental health support and services via Modern Health • 15 days PTO, increasing with 2+ years of tenure • 7 paid wellness days • 12 paid holidays plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Professional development reimbursement • Work from home reimbursement