Customer Service Representative

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veracity Insurance Solutions, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Veracity Insurance Solutions, LLC is a national excess & surplus (E&S) wholesale brokerage and managing general agent that provides in-house underwriting and binding authority with A-rated carriers. The firm specializes in product liability, general liability, professional liability and property insurance across niche sectors (beauty & cosmetics, vitamins & supplements, e-cigarettes/vape, CBD/hemp, sporting goods, consumer and industrial products) and offers program management, risk purchasing group (RPG) management, surplus lines filing, licensing and compliance services for retail agents and businesses nationwide. Veracity is licensed in all 50 states and emphasizes fast turnaround, tailored specialty programs, and broker-focused distribution.

📋 Description

• Provide customer service through phone, email, chat, or other contact methods • Communicate clearly and professionally with customers • Thoroughly and accurately document customer accounts immediately after any action • Use job tools and job aids and apply basic troubleshooting to resolve inquiries before escalation • Assist with simple certificate requests • Manage email inboxes • Self-manage tasks and work independently with minimal supervision • Adapt to shifting customer needs and channel demands while demonstrating empathy • Provide frontline feedback on recurring customer pain points to improve processes and AI responses • Perform other duties as requested, directed, or assigned • Report to the Communications Manager

🎯 Requirements

• High school diploma or equivalent required • 2+ years’ experience in customer service, preferably in a call center or service-focused environment • Ability to obtain and maintain a Property & Casualty (P&C) insurance license • Ability to adapt to changing customer needs and multiple communication channels • Strong problem-solving skills to troubleshoot issues before escalation • Strong written and verbal communication skills • Proficiency with common customer service software and systems, such as CRM tools • Strong time management and multitasking abilities • Comfortable using AI-enabled support tools, such as chatbots, AI knowledge bases, or generative AI assistants • Willingness to learn and follow company guidelines • Ability to work remotely in the United States

🏖️ Benefits

• Health, dental, and vision plans • 4 weeks of Paid Time Off • 10 Paid Company Holidays with 2 floating holidays • 401K Programs with employer match • Personal assistance programs for support in a healthy personal and work life • Work-life balance • Growth and development opportunities • Inclusive workplace • Equal-opportunity employment