Customer Service Representative

🕒 September 28

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 48 days.
• Jobs at this company usually fill in 21 days.

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Invitation Homes

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

From the very start, we were different. Our bar was set high: Top-quality homes managed and maintained by top-level professionals. This is how Invitation Homes became the nation's premier home leasing and management company for single families.

📋 Description

• Assist residents in person or over the phone • Handle property issues and general property condition assessments (GPCAs) • Complete resident welcome calls and emails to support a seamless move-in experience • Assist with processing Public Housing Agency applications and communicate with the Housing Authority • Perform outbound delinquency calls for rent collections • Assist with residents responsible for Home Owner Association violations • Review and work through applicable task-list action items • Provide outstanding customer service in a fast-paced, high-volume environment

🎯 Requirements

• High school or GED • Proven experience in Property Management administration or customer service • Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe • Experience using property management software is helpful • Professional verbal and written communication skills • Problem-solving skills • Ability to handle advanced calls with a calm demeanor

🏖️ Benefits

• Competitive pay • Annual bonus program • Vacation accrual • Sick time • Volunteer time • Standard holidays • Floating holidays • 401(k) with matching company contributions • Casual dress • Team events and gatherings • Employee resource groups • Health insurance • Dental insurance • Vision insurance • Life insurance • Long-term disability insurance • Short-term disability insurance

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