Customer Experience Associate, Compliance

🕒 September 26

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 26 days.

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ReSource Pro

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ReSource Pro is a company dedicated to serving the insurance industry by offering a variety of managed services aimed at improving business operations. With over 20 years of experience, ReSource Pro specializes in transforming insurance operations through solutions that include technology optimization, extending teams with skilled staffing, and enhancing processes for improved productivity. The company serves carriers, MGAs and wholesalers, as well as retail agents and brokers, helping them focus on profitability, compliance, and growth. ReSource Pro is recognized as one of the fastest-growing companies, known for its strategic and innovative approach to insurance services.

📋 Description

• Provide front-line customer service support to Compliance customers • Process tasks related to insurance regulatory compliance, licensing, client intake, and/or sales support • Handle customer inquiries via inbound/outbound phone calls, email, and/or chat • Answer questions and assist customers by completing tasks or processes • De-escalate frustrated customer situations and find solutions • Follow established processes to complete routine regulatory compliance, client intake, and/or sales support tasks • Gather and verify client information • Input information into Compliance and/or State web-based systems and forms • Complete related reports and track work in established databases • Maintain accurate records, support database updates, and follow up on outstanding items • Meet deadlines and maintain organized documentation • Escalate problems to senior team members, supervisors, leads, or management • Collaborate with co-workers and supervisors to meet client needs and team goals • Identify opportunities to improve processes and build insurance regulatory compliance knowledge • Foster respectful, solution-oriented communication and teamwork

🎯 Requirements

• High School diploma or equivalent • 1-2 years of customer service or administrative experience required • Microsoft Office proficiency: Word, Outlook, Excel, PowerPoint, and Access • Excellent written and verbal communication skills • Ability to address complaints and issues with effective solutions and a positive attitude • Excellent time-management and prioritization skills • Customer-centric approach and enjoyment of providing service and solving customer problems • Ability to effectively de-escalate customer frustrations • Team player committed to supporting other team members • Process-focused and detail-oriented, committed to accurate documentation

🏖️ Benefits

• Annual bonus eligibility • 100% paid employee health insurance available on Day 1 • Medical, dental, and vision benefits on Day 1 • Internet stipend eligibility for remote positions • 401k with employer match, vested on Day 1 • HSA/FSA available • Employer-provided long-term and short-term disability • Generous PTO plan with paid holidays and floating holidays • Development and growth opportunities • Comprehensive wellness program and prioritization of employee health

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