Customer Experience Associate, Compliance

🕒 September 28

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ⚔️ Virginia – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 25 days.

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ReSource Pro

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

ReSource Pro is a company dedicated to serving the insurance industry by offering a variety of managed services aimed at improving business operations. With over 20 years of experience, ReSource Pro specializes in transforming insurance operations through solutions that include technology optimization, extending teams with skilled staffing, and enhancing processes for improved productivity. The company serves carriers, MGAs and wholesalers, as well as retail agents and brokers, helping them focus on profitability, compliance, and growth. ReSource Pro is recognized as one of the fastest-growing companies, known for its strategic and innovative approach to insurance services.

📋 Description

• Provide front-line customer service support to Compliance customers • Process insurance regulatory compliance, licensing, client intake, and/or sales support tasks • Handle customer inquiries via inbound/outbound phone calls, email, and/or chat • Answer questions and complete tasks or processes for customers • De-escalate frustrated customer situations and find solutions • Gather and verify client information • Input information into Compliance and State web-based systems and forms • Complete related reports and track work in established databases • Maintain accurate records and organized documentation • Support database updates and follow up on outstanding items • Meet deadlines accurately and escalate problems to senior team members or management • Collaborate with co-workers and supervisors to meet client needs and team goals • Identify process improvements supporting clients and insurance regulatory compliance

🎯 Requirements

• High School diploma or equivalent • 1-2 years of customer service or administrative experience required • Microsoft Office proficiency: Word, Outlook, Excel, PowerPoint, and Access • Excellent written and verbal communication skills • Ability to address complaints and issues with effective solutions and a positive attitude • Excellent time-management and prioritization skills • Customer-centric mindset • Ability to convey information to clients and effectively de-escalate customer frustrations • Commitment to supporting other team members • Process-focused and detail-oriented, with accurate documentation

🏖️ Benefits

• Annual bonus eligibility • 100% paid employee health insurance available on Day 1 • Medical, dental, and vision benefits on Day 1 • Internet stipend for remote positions • 401k with employer match, vested on Day 1 • HSA/FSA available • Employer-provided long-term and short-term disability • Generous PTO plan with paid holidays and floating holidays • Development and growth opportunities • Comprehensive wellness program • Employee health prioritization

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