Customer Service Specialist

🔥 14 hours ago

🏈 Ohio, Rhode Island, +2 more states – Remote

🏈 Ohio – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Local Crafts

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛒 Retail

🏭 Manufacturing

🛍️ eCommerce

Retail • Manufacturing • eCommerce

Local Crafts is a U. S. -based maker and seller of craft supplies (formerly Premiere Needle Arts). The company says it’s a team of 200+ across the U. S. that designs and makes most of what it sells—knitting needles, yarns, printed fabric, and thread—testing items in-house and engaging with a community of makers. Local Crafts emphasizes handmade crafting, community collaboration, and products designed for consumers who knit, sew, and craft.

📋 Description

• Support customers across multiple brands by phone, email, web forms, and live chat • Provide knowledgeable, accurate, timely, and friendly responses • Resolve issues using sound judgment, including offering replacements, refunds, or credits • Escalate issues when needed • Answer questions about knitting, crochet, and quilting tools, techniques, and patterns • Enter orders and update account details using in-house systems • Track shipments and explain return processes • Write clear, thoughtful responses reflecting the company brand voice • Collaborate with teammates and other departments to resolve customer issues • Take on special projects or additional tasks as needed • Learn product lineups across 7+ brands and order and ticketing systems • Handle complex tickets, apply exceptions, and write personalized responses requiring research or collaboration • Report to the Director of Customer Experience

🎯 Requirements

• 2+ years recent experience handling customer contacts by chat, email, and phone for an online retailer • Experience resolving order, shipping, and return issues independently, with minimal oversight • Familiarity with knitting, crochet, or quilting tools and techniques • Strong computer and web navigation skills; comfortable adapting to new systems • Proficiency with Microsoft Office • Clear, accurate writing with strong spelling, grammar, and attention to detail • Collaborative, adaptable, and comfortable multitasking in a fast-paced environment • Experience with Zendesk or similar customer service platforms preferred • Experience with NetSuite, Shopify, or other order management systems preferred • Advanced knitting or crochet knowledge, with ability to read, troubleshoot, and explain patterns preferred • Available to work Saturday–Wednesday, 8:30 a.m.–5:00 p.m. PT

🏖️ Benefits

• Multiple medical, dental, and vision plan options after 30 days, with company contributions to premium costs • Healthcare Savings and Flexible Spending Accounts • Company-paid Life, Short and Long-Term Disability, and worldwide travel assistance benefits • Voluntary life and income replacement plans • 401(k) Retirement Savings Plan with Employer Match • Paid time off and holiday pay • Employee discounts at all Local Crafts companies • Fully remote work • Regular full-time schedule • Work across multiple well-loved craft brands • Broaden craft industry expertise across multiple brands