Customer Service Support Representative I

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Answer high-volume inbound calls from patients, doctor’s offices, and private insurance carriers • Make outbound calls to resolve open patient accounts receivable and customer inquiries • Initiate payment plans for patients with outstanding balances • Use multiple resources and systems to research and resolve patient inquiries during calls • Maintain performance and quality goals • Complete structured training and become proficient with role processes • Serve as a frontline contact for patients, provider offices, and insurance carriers regarding patient accounts and billing inquiries • Address customer questions and assist patients with payment options

🎯 Requirements

• High School Diploma or GED equivalent • 1 year or more customer service experience • Preferred: 1 year or more call center experience or healthcare-related customer service • Preferred: 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) • Preferred: 1 year or more patient billing • Preferred: 1 or more women’s health, genetics and oncology specialty testing billing experience • Preferred: 1 year or more molecular testing reimbursement experience • Preferred: 1 year or more Medicare and Medicaid experience • Preferred: Bilingual English/Spanish capability • Strong verbal and written communication skills • Ability to explain complex WH, genetics and oncology testing coverage, costs, and financial responsibility clearly and empathetically • Ability to establish protocols and procedures and collaborate cross-functionally • Ability to learn in a fast-paced environment • Attention to detail • Ability to work independently and as part of a team • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-numeric data entry proficiency • Ability to explain billing or account information clearly and professionally • Customer-focused problem-solving and resolution skills • Adherence to confidentiality, privacy, and regulatory compliance requirements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan