Customer Support Specialist – Shop Boss

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vehlo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🚘 Automotive

📦 Logistics

💼 Consulting

Automotive • Logistics • Consulting

Vehlo is a technology company that provides a suite of industry-focused software and payments solutions for vehicle service operations, including dealership service lanes and independent auto repair shops. Their platform streamlines shop workflows, increases technician productivity, helps close more repair orders, and integrates payment processing, consumer financing, and capital lending to improve revenue and customer experience. Vehlo’s products are built by industry veterans to optimize operations, drive customer loyalty, and connect with existing shop software.

📋 Description

• Provide frontline technical support via phone, email, chat, and screen-sharing tools • Diagnose and resolve application, configuration, and workflow issues promptly and professionally • Gather accurate issue details, reproduce problems where possible, and document clear case notes • Escalate complex or recurring issues to Product, Engineering, and Customer Success with defined steps, impact, and customer context • Educate users on best practices • Identify product gaps and trends • Contribute to continuous improvement of documentation and support processes

🎯 Requirements

• 1–2 years of experience in a technical support, customer support, or helpdesk role within a SaaS, software, or technology-enabled environment • Strong problem-solving and troubleshooting skills, including methodical investigation and root-cause identification • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users • Experience with ticketing systems and support tools such as Zendesk, Jira, Salesforce, or similar platforms • Ability to manage multiple cases simultaneously, prioritize effectively, and meet response-time and resolution expectations in a fast-paced environment • Preferred: Experience supporting automotive software, POS, or shop management systems • Preferred: Familiarity with web-based applications, APIs, integrations, or data workflows • Preferred: Experience using screen-sharing and remote support tools • Preferred: Exposure to SQL, reporting tools, log analysis, or other technical diagnostic tools • Preferred: Experience in a metrics-driven support organization, including familiarity with CSAT, SLA, First Contact Resolution, or backlog management

🏖️ Benefits

• Comprehensive benefits package • Opportunities for impact, growth, recognition, and rewards