Client Support Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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SupplyCore Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎖️ Defense

🏭 Manufacturing

💼 Consulting

Defense • Manufacturing • Consulting

SupplyCore Inc. is a company that provides tailored logistics support and special equipment for the military, civilian agencies, and allied governments. With over 35 years of service, SupplyCore specializes in the provision of special operational equipment, weapon systems support, and maintenance, repair & operations (MRO) requirements. They emphasize their commitment to enhancing military readiness, and are recognized for their contributions to military-friendly employment practices. Their services cover a broad range of needs including tactical gear, metals procurement, and support for tactical wheeled and commercial vehicle parts. SupplyCore is known for its dedication to sustaining and enhancing national and allied physical and human capital in both peacetime and contingency scenarios.

📋 Description

• Serve as the primary contact for customers and liaison between customers and agencies while overseeing orders and issues. • Collaborate with associates and departments to ensure smooth customer order processing. • Provide solutions aligned with evolving customer needs. • Proactively monitor customer accounts for potential growth in sales and services. • Drive contract sales and service-job growth through exceptional customer service and regular outreach. • Provide, manage, and document day-to-day communication, support, and problem resolution for assigned customer locations while meeting response times and escalation points. • Maintain expert knowledge of assigned contracts to educate customers on contract guidelines and restrictions. • Use internal systems to manage order activity, including placing orders, quotes, proof of delivery, and service requests, while meeting established time limits and metrics. • Partner with associates and internal departments to deliver exceptional customer service.

🎯 Requirements

• High School Diploma or GED equivalent. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience. • 2 years’ experience in a customer service position. Experience supporting government customers, helpful. • Excellent written and verbal communication and people skills. Must enjoy and be comfortable with engaging with customers to exchange information clearly and accurately in all situations. • Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines. • Proven ability to shift focus as needed and independently prioritize. • Strong attention to detail is needed. Ability to review and understand multiple contracts and different requirements. • Self-driven and proactive in nature with a strong sense of accountability that takes initiative to complete tasks under minimal supervision. • Ability to be agile and resourceful and use critical thinking to find creative solutions to customer challenges. • Demonstrates strong team building qualities such as assisting team members and collaborating with internal departments of varying levels of expertise, when necessary. • PC proficiency in Microsoft Office (e.g., Outlook, Word, Excel, and PowerPoint).

🏖️ Benefits

• 3 weeks of PTO with a generous accrual policy • Wellness Program • 14 company paid annual Holidays. • Employee Assistance Program (EAP) • Flexible Work Life Balance • Nationwide Medical, Dental, Vision, & FSA • Casual Work Environment • Optional Additional Life Insurance • Progressive Associate Recognition Program • Short- & Long-Term Disability • Company Provided Professional development • Annual social and community events • Annual Education Assistance Program • Company provided PC and office supplies • 401K with bi-weekly Safe Harbor contributions