Customer Care Supervisor

Job not on LinkedIn

🔥 2 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $59k - $94k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prime Therapeutics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Prime Therapeutics is a trusted pharmacy solutions provider dedicated to transforming health care through innovation and transparency. The company offers a wide range of services including clinical solutions for improved member outcomes, drug access and affordability, specialty drug management, and condition management for chronic health issues. With over 7,000 employees, Prime Therapeutics aims to challenge norms in the pharmacy industry, providing exceptional experiences and simplifying the complex for millions across the nation. Their mission goes beyond profit, focusing on creating transformative impacts with long-term solutions, utilizing modern technology and holistic approaches in specialty pharmacy management. Owned by mission-driven partners, Prime Therapeutics emphasizes true transparency and conflict-free service, fostering a culture of care and shared purpose in health care.

📋 Description

• Ensure the team delivers daily production goals and supports key product offerings • Monitor and manage workload, capacity, quality metrics, cost, efficiency, performance guarantees, turnaround times, and service levels • Set priorities and coach team members to meet service levels and member needs • Execute talent management responsibilities including goal setting, performance reviews, feedback, discipline, development goals, business goals, and training • Provide subject matter expertise to internal and external stakeholders through research support, project leadership, implementation support, and audits • Maintain and update operational documentation, including SOPs, DTPs, training manuals, and related tools • Resolve escalated client issues and inquiries by identifying root causes and delivering timely solutions • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Business, Healthcare or related area of study, or equivalent combination of education and/or relevant work experience • High school diploma from an accredited school or equivalent GED required • 3 years of work experience in Operations Management, Pharmacy Benefit Management, Healthcare, Insurance, or a highly regulated market • Must be eligible to work in the United States without the need for work visa or residency sponsorship • Ability to work well within a team and build relationships across teams • Excellent verbal and written communication skills • Ability to coordinate multiple projects/tasks simultaneously without compromising quality • Strong analytical, problem solving, and decision-making skills • PBM or health care experience preferred • Experience with RxClaims preferred • Supervisory/people management experience preferred • Experience with E-Prescribe, Consumer Directed Health Plans, or Benefit Edit Tools preferred • Must comply with security responsibilities, legal, regulatory, contractual, and internal policy requirements • Must be able to perform the essential functions of the job, with reasonable accommodations available when applicable

🏖️ Benefits

• Benefits, incentives and additional compensation are available; see the Benefits at a glance page • Equal opportunity and affirmative action employer • Reasonable accommodations for employees with disabilities • Tobacco-Free Workplace