Senior Professional Services Operations Analyst

🔥 12 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $127k - $160k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Loftware

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

🚘 Automotive

🍽️ Food & Beverage

🏥 Healthcare

Automotive • Food & Beverage • Healthcare

Loftware is a provider of cloud-based labeling and packaging artwork management software for global enterprises. Its SaaS platform centralizes label design, printing, compliance, and workflow automation, integrates with ERPs (SAP, Oracle, Microsoft Dynamics) and other business systems, and supports regulated industries such as life sciences, medical devices, and pharmaceuticals as well as manufacturing and consumer packaged goods. Loftware’s solutions enable validation-ready compliance, high-volume printing, connected packaging (QR/GS1 Digital Link), and improved traceability and time-to-market across supply chains.

📋 Description

• Serve as the primary administrator and subject matter expert for Certinia PSA and associated Salesforce Professional Services processes • Own system configuration, user support, process governance, and operational best practices across Professional Services • Maintain project templates, work breakdown structures, utilization models, milestone frameworks, billing configurations, and operational workflows • Support system enhancements, change requests, release management, testing, validation, and user adoption initiatives • Partner with IT and business stakeholders on process automation, workflow improvements, and system optimization • Own project financial hygiene across the PSA platform • Monitor and validate billable hours, time entry compliance, milestone completion, project status accuracy, revenue schedules, POP/POC exceptions, and billing readiness • Prepare and review weekly billing packages for Finance and maintain audit-ready project records • Investigate and resolve project financial discrepancies, billing exceptions, and operational issues impacting revenue realization • Establish and maintain data quality standards across PSA and Salesforce • Develop and maintain governance processes, controls, SOPs, process documentation, and audit-ready records • Serve as escalation point for PSA-related operational issues and cross-functional system concerns • Partner with Project Managers, Technical Consultants, Finance, Cloud Operations, Sales Operations, and IT • Support resource management, staffing workflows, infrastructure allocation, and project setup • Participate in service transformation, migration, and systems enhancement initiatives • Drive continuous improvement focused on scalability, efficiency, adoption, and operational excellence • Provide operational analytics, reporting, and business insights on utilization, capacity, project performance, revenue realization, and organizational effectiveness

🎯 Requirements

• Bachelor's degree in Business Administration or related field, or Information Technology or related field • 2–5 years in Professional Services Operations, PSA systems, project financials, or a comparable operational role • Advanced knowledge of Certinia (FinancialForce) PSA Administration • Advanced knowledge of Salesforce platform and services-delivery objects • Advanced knowledge of Professional Services operations and delivery methodologies • Advanced knowledge of project accounting and project financial management • Advanced knowledge of billing and revenue recognition processes • Advanced knowledge of utilization and resource management • Advanced knowledge of capacity planning and forecasting • Advanced knowledge of operational governance and data quality management • Advanced knowledge of reporting, analytics, and business intelligence • Strong systems administration expertise • Deep understanding of how Professional Services organizations operate and generate revenue • Visa sponsorship is not available for this role

🏖️ Benefits

• Comprehensive benefits package • Comprehensive training for all employees • Employee development opportunities • Inclusion, diversity, and belonging initiatives