Senior Professional Services Operations Analyst

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Loftware

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

🚘 Automotive

🍽️ Food & Beverage

🏥 Healthcare

Automotive • Food & Beverage • Healthcare

Loftware is a provider of cloud-based labeling and packaging artwork management software for global enterprises. Its SaaS platform centralizes label design, printing, compliance, and workflow automation, integrates with ERPs (SAP, Oracle, Microsoft Dynamics) and other business systems, and supports regulated industries such as life sciences, medical devices, and pharmaceuticals as well as manufacturing and consumer packaged goods. Loftware’s solutions enable validation-ready compliance, high-volume printing, connected packaging (QR/GS1 Digital Link), and improved traceability and time-to-market across supply chains.

📋 Description

• Own daily PSA (Certinia) workflows, including project setup, time entry validation, billing triggers, and utilization reporting • Monitor, triage, and resolve data quality issues across PSA and Salesforce • Own project financial hygiene, including billable-hours validation, POP/POC exceptions, milestone completion, and revenue schedule accuracy • Prepare weekly, audit-ready billing packages and serve as primary contact for PMs and Finance on project financial questions • Produce weekly utilization rollups, variance analysis, and PM-level insights • Support capacity planning inputs, including Cloud Ops hours, infrastructure allocations, cutover assumptions, and high-effort POC analysis • Maintain and improve operational tooling, workflow configuration, release notes, SOPs, and best-practice documentation • Participate in system migration and enhancement readiness activities, including data mapping, validation, testing, and defect triage • Deliver structured weekly summaries to PS Ops leadership and communicate with PMs, Technical Consultants, Cloud Ops, Finance, and IT • Surface operational blockers proactively and document issues, resolutions, and governance artifacts • Equip Professional Services leadership with reliable operational and financial insights for decision-making

🎯 Requirements

• Bachelor’s degree or better in Business Administration or related field, or Information Technology or related field • 2–5 years in Professional Services Operations, PSA systems, project financials, or a comparable operational role • Strong knowledge of Professional Services Operations • Knowledge of PSA systems, including Certinia • Knowledge of Salesforce data objects • Understanding of services-delivery workflows, project financials, billing readiness, utilization reporting, and capacity planning • Ability to resolve complex operational and financial issues involving cross-system data quality and workflow discrepancies • Ability to analyze billing exceptions, utilization variances, POP/POC exceptions, milestone completion issues, revenue schedule accuracy, and migration-readiness defects • Clear communication with PMs, Technical Consultants, Cloud Ops, Finance, IT, and leadership • Ability to translate operational and financial issues into actionable insights • Ability to manage ambiguity and provide data-driven updates to practitioner and leadership audiences

🏖️ Benefits

• Comprehensive benefits package • Reasonable accommodation available for applicants with disabilities