Senior Manager, Infrastructure Workplace Services – Virtualization Operations

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Lead enterprise-wide operational support for RTX’s virtual computing environments, including VDI, engineering compute platforms, and virtualization infrastructure • Oversee a team responsible for reliable, secure, scalable, and sustainable virtual platforms • Partner across technology and business teams to develop strategies, roadmaps, standards, and best practices • Drive platform standardization and operational excellence • Improve customer experience across virtualization operations • Manage KPIs and evaluate solution supportability • Strengthen cross-platform capabilities and ensure consistent support across domains • Build partnerships across Enterprise Digital Technology and business organizations • Influence enterprise architecture and technology decisions through solution evaluation and value articulation • Ensure high availability, security, scalability, and cost-effectiveness across virtual platforms • Develop team capabilities through cross-training, documentation, and knowledge sharing • Support business growth, new program onboarding, and emerging requirements through scalable operational processes • Reference written work instructions for daily job activities

🎯 Requirements

• A University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience • Proven ability to partner with customers and senior leadership, ensure deliverables are met, and drive accountability for key milestones • Proven ability to lead and deliver reliable operational platforms in global production environments • Experience supporting virtual desktop infrastructure in medium to large enterprise environments • Experience with virtualization technologies and architectures across compute, network, storage, application, and automation layers • Experience with strategic planning, technology roadmapping, and deploying sustainable solutions in complex, 24/7 production environments • Exceptional interpersonal, communication, and customer service skills • Ability to collaborate with senior technical and business leaders • Ability to solve complex problems, balance competing priorities, and deliver practical, supportable solutions • Knowledge of UNIX/Linux/Solaris and/or Windows integration in medium to large-scale environments • Working knowledge of cloud platforms and operational models for high-availability environments • Experience with enterprise storage technologies such as NetApp and PowerMax • Preferred: experience driving adoption of cloud-based solutions and implementing use cases with measurable business value • Preferred: working knowledge of private, public, and hybrid cloud architectures, including IaaS, PaaS, and SaaS, across AWS, Azure, Oracle, and similar platforms • Preferred: experience with VMware, Nutanix, and other virtualization technologies • Preferred: familiarity with hyperconverged infrastructure solutions • Preferred: knowledge of networked storage platforms, including NetApp and PowerMax, within hyperconverged environments • U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract • Work instructions are available in English only

🏖️ Benefits

• Compensation • Healthcare benefits • Wellness benefits • Retirement benefits • Work/life benefits • Parental leave, including paternal leave • Flexible work schedules • Achievement awards • Educational assistance • Child/adult backup care • Career development programs • Recognition programs