Customer Relationship Representative

🔥 18 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Law School Admission Council (LSAC)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1947

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

Law School Admission Council (LSAC) is an organization dedicated to facilitating the law school admission process. It provides resources for aspiring law students, including information on law programs, preparation for the LSAT, and guidance on applying to law schools. LSAC also supports legal education through research, diversity initiatives, and various forums for law school applicants and institutions.

📋 Description

• Represent LSAC and provide first-level telephone, email, and chat support to LSAC registrants for LSAT programs • Respond accurately, professionally, courteously, and promptly to candidate inquiries • Develop and maintain knowledge of LSAC candidate services, policies, LSAT, CAS, publications, testing accommodations, website, and services provided to law schools • Document candidate feedback and perform authorized data entry • Compose accurate and timely written responses to routine and complex inquiries • Research and resolve candidate file and account issues • Monitor and process returned event-driven candidate emails, including bulk mailings • Troubleshoot candidate problems and provide viable solutions • Document unresolved issues for Team Leaders or senior representatives and notify candidates of approximate response times • Achieve established performance and quality metrics across telephone, email, and chat channels • Monitor website effectiveness and recommend script revisions • Participate in training new hires • Act as a resource to other LSAC departments supporting initiatives • Use computer and telephone equipment effectively • Assist with LSAC activities, special projects, and routine tasks • Work under the supervision of the Director of Customer Relationships and supervisory team

🎯 Requirements

• High school diploma required • Some college preferred • Experience in telephone customer service highly desirable • College degree in English or a related field preferred for Candidate Services Representatives • College-level work and writing experience required for primary correspondence representatives • Strong customer service skills, clear speaking voice, strong language skills, excellent diction and tone • Strong writing, grammar, punctuation, and proofreading abilities • Strong data entry skills • Knowledge of Microsoft Office, Windows, and Adobe Acrobat; ability to work with LSAC applications is a plus • Familiarity with higher education admission procedures and concepts preferred • Ability to maintain professionalism and work well under pressure in a production environment • Strong interpersonal and collaboration skills for a call center environment • Bilingual encouraged to apply • Ability to work Monday through Friday on a standard 37.5-hour workweek • May be required to work overtime, early morning, evening, or weekend shifts based on business needs

🏖️ Benefits

• Remote work arrangements will be considered • Overtime may be available • Flexible shifts may be available based on business needs • Reasonable accommodations for individuals with disabilities • Opportunity to participate in training and forum activities