Clinician, Clinical Response

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Provide clinical customer service, utilization management support, and operational guidance • Complete authorization requests and conduct clinical telephonic screenings • Support member crisis calls • Facilitate referrals to behavioral health, EAP, and community resources • Promote care transitions and discharge planning • Address routine inquiries and maintain thorough clinical documentation • Use behavioral-health expertise in assessment, crisis intervention, motivational interviewing, utilization review, and care recommendations • Coordinate care with members, families, providers, and physician consultants • Facilitate access to services and educate members about benefits and resources • Ensure appropriate treatment and authorization outcomes • Collaborate across clinical and customer service teams • Participate in professional development, meetings, and special projects • Assist teammates in routine and urgent situations • Maintain compliance with organizational, regulatory, accreditation, and contractual requirements • Conduct follow-up outreach to members and providers • Maintain professional competency through continuing education and licensure/certification renewal

🎯 Requirements

• A current, unrestricted independently license issued by a state or territory of the United States as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse • Minimum of two (2) years of direct clinical care experience with patients in facility-based and/or outpatient psychiatric or chemical dependency treatment • Proven written and verbal communication skills • Organizational skills • Strong clinical skills • Strong computer and keyboarding skills, including Microsoft Outlook and Word • Ability to document while simultaneously taking information over the phone • Ability to pass required background checks and a 10-Panel Drug Screen, including marijuana • Ability to undergo a Public Trust background investigation and receive favorable adjudication • US Citizenship for at least 5 years • Current state license or state certification to practice as a mental health practitioner in the state(s) where practice takes place • Appropriate national certification if state licensure/certification is unavailable • Authority to practice independently without state-mandated clinical supervision • High-speed cable or fiber-optic internet: minimum 20 Mbps download, 5 Mbps upload, maximum 100 ms latency • Ability to work efficiently in a remote environment • Ability to work the specified schedule and potentially holidays • Quiet, fixed, designated workspace at home with minimal background noise • Hardwired internet connection • Ability to sit for extended periods and perform repetitive computer and phone work • Ability to multitask, manage priorities, think critically, solve problems, and maintain accurate documentation

🏖️ Benefits

• Annual performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Opportunity for meaningful growth, both personally and professionally • Company-provided equipment • Work-from-home arrangement

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