
501 - 1000 employees
đ„ Healthcare
âïž Healthcare Insurance
âïž SaaS
Healthcare âą Healthcare Insurance âą SaaS
Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.
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Posted on Lucet's careers page â, not through a job board
First seen by Remote Rocketship 0 minutes ago

501 - 1000 employees
đ„ Healthcare
âïž Healthcare Insurance
âïž SaaS
Healthcare âą Healthcare Insurance âą SaaS
Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.
âą Report to the Director of Clinical Administration âą Support the Chronic Care Management Program with clinical and administrative assistance âą Serve as a primary patient contact through intake and confirmation calls âą Communicate provider-reviewed results and care plans âą Support initial visit preparation âą Schedule and reschedule in-person and telehealth visits âą Follow up on missed appointments and maintain continuity when provider availability changes âą Track patient admissions, discharges, and activity across hospitals, skilled nursing facilities, and other care settings âą Document updates in the EMR and notify the care team âą Obtain and upload medical records âą Coordinate respite or long-term care stays âą Schedule return-to-residence visits as directed âą Manage the clinical inbox âą Process medication refills, prior authorizations, and insurance-related forms âą Collaborate with multidisciplinary teams through meetings and improvement initiatives âą Escalate clinical concerns appropriately to RNs or providers âą Keep PCPs and specialists informed of care plan changes
âą High School Diploma or equivalent âą Completion of an accredited Medical Assistant training program âą Basic Life Support (BLS) certification âą 1+ years of experience in a clinical, healthcare, primary care, or outpatient clinical setting âą Familiarity with EMR systems and basic clinical documentation âą Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams âą Customer Service experience âą Ability to pass the specified background checks and 10-Panel Drug Screen upon hire and throughout employment âą High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds âą Ability to multitask and prioritize in a fast-paced environment âą Detail-oriented with strong organizational skills âą Positive attitude, hardworking, and dependable âą Coachable with commitment to continuous improvement âą Results-driven with understanding of performance measurement and analysis âą Quiet workspace with minimal background noise for calls âą Ability to remain stationary and seated for long periods, communicate, inspect information, perform repetitive motions, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude
âą Annual performance-based, discretionary incentive âą Medical, dental, and vision coverage âą 401(k) with competitive employer match âą Company-paid life and disability insurance âą Paid parental leave and wellbeing incentives âą Generous paid time off, including volunteer time âą Flexible spending accounts for healthcare and dependent care âą Professional development opportunities and tuition reimbursement âą Remote work flexibility (role-dependent) âą Meaningful personal and professional growth opportunities âą Company-provided equipment
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