Part Time EAP Call Center Representative

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏱ Part Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Serve as the initial point of contact for USPS employees, family members, and providers • Answer inbound calls quickly, efficiently, and courteously • Offer a client-centric experience and connect callers with appropriate resources • Screen for potential risk concerns and triage crisis callers to clinical staff according to established protocols • Facilitate connections to licensed professionals as necessary • Conduct client outreach and case follow-up to ensure timely service connections • Authenticate callers and verify demographics and eligibility according to HIPAA guidelines • Complete documentation in compliance with USPS policy and regulatory standards • Process authorizations and respond to benefits and claims inquiries • Educate providers and members on EAP benefits and promote program utilization • Provide referrals to field staff or network providers for timely access to care • Collaborate with provider relations to maintain accurate network listings

🎯 Requirements

• Bachelor’s degree in Social Work, Psychology or related healthcare field and 1-3 years of experience in a health care, managed care and/or customer service setting; OR high school diploma and 3-5 or more years of experience in a health care, managed care and/or customer service setting • Strong computer and keyboarding skills, including MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing • Ability to document while simultaneously taking information over the phone • Excellent written and verbal communication, interpersonal, and organizational skills • Ability to talk and type simultaneously • Ability to pass background check upon hire and throughout employment, including criminal, employment, education, healthcare sanctions, prohibited parties, sex offender registry, and drug screening checks • Ability to undergo a Public Trust background investigation, including fingerprinting, and receive favorable adjudication • US Citizenship for at least 5 years • High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds • Ability to work from a quiet workspace with minimal background noise • Ability to remain stationary and seated for long periods, perform repetitive motions, interpret data, problem solve, make decisions, organize and plan, and maintain a professional attitude

🏖️ Benefits

• Annual performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Company-provided equipment • Opportunity for meaningful personal and professional growth

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