Service Delivery Manager – Infrastructure, Growth

🔥 17 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📈 Growth Marketing

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Lumexa Imaging

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Lumexa Imaging is a national outpatient diagnostic imaging company building partnerships with health systems to expand access to advanced medical imaging. It operates 185+ outpatient imaging centers across 13 states (including 85+ centers run as joint ventures with health systems), provides centralized scheduling, subspecialized radiologist interpretations (including teleradiology through its Connexia offering), and leverages AI and state-of-the-art equipment to improve clinical quality and operational efficiency. Lumexa focuses on patient experience, convenient outpatient care that can be lower-cost than hospital outpatient departments, and collaborative joint ventures with health systems.

📋 Description

• Lead end-to-end IT delivery for new imaging center openings, relocations, mergers/acquisitions, and expansion projects. • Ensure alignment with construction timelines and proactively identify risks that could impact opening dates. • Maintain consistent implementation standards, processes, and quality expectations across all sites. • Serve as the escalation point for complex technical or operational issues impacting timelines, budgets, or readiness. • Lead, mentor, and develop a team of Implementation Engineers to ensure high performance and delivery consistency. • Allocate resources effectively across multiple projects based on priority, complexity, and timelines. • Establish accountability for project milestones, SLA adherence, go-live readiness, and implementation outcomes. • Identify skill gaps and provide coaching to strengthen technical and project delivery capabilities. • Operate as a player-coach by directly supporting implementations during peak demand periods or critical project phases. • Perform or oversee on-site and remote technical activities, including network and infrastructure setup, ISP and low-voltage vendor coordination, hardware deployment, telecom setup, modality connectivity and VPN coordination, software testing, troubleshooting, and infrastructure validation. • Provide on-site leadership during go-live events to ensure seamless activation and rapid issue resolution. • Partner closely with Construction Management, the PMO, Infrastructure and Network teams, vendors, and MSP partners to ensure successful project execution. • Ensure IT activities are fully integrated into construction and operational workflows. • Drive clear and structured communication regarding project status, risks, dependencies, and decisions across stakeholders. • Develop and standardize scalable implementation processes to support continued organizational growth. • Improve efficiencies related to scheduling, vendor coordination, equipment readiness, and site validation. • Track and report key performance metrics including on-time center openings, budget adherence, go-live defect rates, and post-implementation incident trends. • Continuously improve delivery processes using lessons learned and operational feedback. • Identify and mitigate risks related to construction schedules, infrastructure readiness, vendor dependencies, and operational support. • Coordinate with external vendors including ISP providers, cabling vendors, and hardware suppliers to ensure timely delivery and execution. • Hold vendors and partners accountable to project timelines, commitments, and service expectations.

🎯 Requirements

• Bachelor’s degree in Information Technology, Engineering, or a related field preferred. • 7+ years of experience in IT infrastructure, implementations, or service delivery environments. • 3+ years of leadership experience managing technical teams or implementation resources. • Proven success supporting multi-site expansion initiatives or large-scale rollout programs. • Healthcare, imaging, or other regulated industry experience strongly preferred. • Strong working knowledge of WAN/LAN networks, VPNs, and firewalls • Low-voltage cabling and site infrastructure requirements • ISP circuit provisioning and vendor coordination • Wireless networking, switching, and endpoint deployments • Windows desktop troubleshooting and support • Strong leadership presence with the ability to influence and collaborate across cross-functional teams. • Excellent communication and organizational skills, including executive-level reporting. • Ability to operate with urgency, accountability, and minimal oversight in a high-growth environment.

🏖️ Benefits

• 50-60% travel required • Fast-paced, high-growth environment requiring strong prioritization and adaptability • Flexibility to support occasional night and weekend work during go-live events