Professional Services Project Coordinator

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Lumos

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

Lumos is an autonomous identity platform that uses agentic AI to govern access for humans, non-human identities (NHIs), and AI agents across enterprise environments. The platform (branded around an AI core called Albus) automates identity governance tasks—access reviews, just-in-time access, joiner/mover/leaver lifecycle management, role mining, and NHI discovery/remediation—through always-on AI agents and a marketplace of prebuilt agents. Lumos integrates with hundreds of systems, positions itself as a SaaS solution for enterprise identity/security teams, and emphasizes continuous detection, remediation, audit evidence generation, and reducing manual IT work and standing privileges.

📋 Description

• Own the project plan. Maintain project plans, schedules, and status documentation; check for past-due dates and request updates; keep track of every change made to the plan. • PS Projects Dashboard upkeep. Our internal tracking looks at weekly high level status tags, summaries, blockers/issues to escalate, and module go live dates, all used in reporting to the Customer team as a whole and to our ELT. You will work with the Head of PS and the CSMs to update and share highlights and risks weekly with the teams. • Hold the team accountable. Track deliverables, follow up before things slip — not after — and hold both customers and internal stakeholders accountable for what they've committed to. • Run a tight ship on project calls. Build structure for recurring project calls — set the agenda, keep the discussion on topic, and don't let Solution Architects (or anyone else) wander off-track. Coordinate meeting logistics, action items, and follow-ups. • Escalate early. Flag risks, blockers, and account changes to the CSM before they surprise the customer relationship. Track blocker-level bugs and sales-committed feature requests tied to product needs. • Keep the RACI clean. Define and maintain the project RACI (Responsible, Accountable, Consulted, Informed) for each engagement so everyone knows who owns what. • Report status, internally and externally. Own weekly project plan updates, deliver a weekly status report to the CSM and leadership, and produce both the internal status report and the client-facing progress summary for every project. • Use AI to scale the work. Use AI/Claude skills to help manage recurring reporting and status work so updates stay consistent and timely without eating the team's bandwidth. • Track the technical footprint. Compare the apps a customer committed to integrating against what they've actually integrated. • Build relationships that make delivery work. Build working relationships with the internal teams supporting each engagement, and follow established project management practices and procedures.

🎯 Requirements

• 3-5 years of relevant experience. Project manager or project coordinator-level experience is a plus. • Strong organizational skills and attention to detail. You don't let things fall through the cracks. • Comfortable across multiple tools. Project tracking, scheduling, documentation — and experience using AI tools to boost productivity and scale reporting work rather than grinding through it manually. • A natural driver of accountability. You follow up before things slip, not after, and you're comfortable holding both customers and internal teams to their commitments. • Clear, proactive communicator. You can run a tight, on-topic call and translate project status into something a CSM, an internal team, or a client executive can act on immediately.

🏖️ Benefits

• Remote-first culture – Work from anywhere within ±4 hours of Pacific Time. • Medical, dental & vision insurance – 100% of premiums covered for employees, 60% for dependents. HSA and FSA available with employer contribution. International benefits align with local standards. • Mental health support – Access to mental health resources and support. • Monthly wellness stipend – A monthly stipend for gym memberships, fitness apps, and whatever helps you recharge. • Life & disability insurance – Life insurance, short-term disability, and long-term disability coverage available. • Flexible PTO – Flexible time off with a minimum annual requirement, because rest is part of doing your best work. • Parental leave – Up to 16 weeks of paid parental leave for expecting parents. • $1,000 annual learning stipend – An annual budget for courses, books, conferences, and certifications. • Company & team offsites – Company and team bonding trips throughout the year, fully covered by Lumos. • 401(k) with matching – Employer 401(k) matching to help you save for the future.